Hospitality Specialist

Danbury; Swartz Creek (MI); On-site; USD 16,000 - 23,000; Part time

Job summary

Leisure Living Management is seeking a part-time Hospitality Specialist for the Front Desk & Community Support role at the Swartz Creek community in Michigan. You will provide a welcoming environment for residents, guests, staff and vendors, while handling front desk tasks and supporting life enrichment activities.

The position requires a high school diploma or GED and strong communication, customer service, and multitasking skills.

Qualifications

• High school diploma or GED required.
• Demonstrable knowledge and experience using Microsoft Office in a Windows environment.

Responsibilities

• Answer main entry door and follow screening protocols.
• Answer phones as needed.
• Maintain front porch and common areas, including sanitizing surfaces.
• Assist Life Enrichment with visits for residents.
• Engage residents in activities and promote positive relationships with staff and visitors.

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Team player

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Front Desk & Community Support

Leisure Living Springvale Assisted Living and Memory Care Overview

Location 4276 Kroger Dr Swartz Creek MI 48473

Position Hospitality Specialist

Job Type Part Time

Schedule Monday Wednesday and Friday with availability from 8:00 AM - 4:00 PM, 10:30 AM - 7:00 PM or 4:00 PM - 8:00 PM and are available every other weekend and holidays

Pay $14 per hour

POSITION SUMMARY

Responsible for providing a welcoming environment for residents, guests, staff and vendors

ESSENTIAL FUNCTIONS

• Answer main entry door in a timely fashion and follow screening protocols for any person entering the community
• Answer phones as needed
• Clean disinfect and straighten main common area which may include but not be limited to
• Sanitize entry way include door handles keypad and other hard surfaces
• Assist Life Enrichment with setting up cleaning sanitizing and monitoring throughout visits for residents
• Participate in resident engagement activities as directed by Life Enrichment
• Maintain front porch appearance by tidying up water plants sweeping etc
• Sort mail for distribution
• Promote positive relationships with residents staff and visitors
• Perform any other duties as requested within the scope of responsibility and requirements of the job

SKILLS & ABILITIES

Education and Experience High school diploma GED required Computer Skills Must have demonstrable knowledge and experience using Microsoft Office in a Windows environment with a capacity to master company specific software Other Requirements Ability to multi task prioritize and work with minimal supervision Effective oral and written communication skills Professional telephone etiquette and customer service skills Superior communication and interpersonal skills Communicate in a respectful and professional manner with residents families co workers and leadership staff at the community Developed organizational skills Ability to problem solve and demonstrate good judgement Team oriented self starter with demonstrated ability to accept direction and work well with supervisor Promote teamwork by working with coworkers in a positive and cooperative manner Ability to maintain a high level of confidentiality To perform this job successfully an individual must be able to perform each essential duty satisfactorily Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions Must work to demonstrate Leisure Living Management Values Live and work each day with purpose Accept accountability and demonstrate responsibility Embrace lifelong learning Promote mutual respect Display transparency Appreciate diversity Practice forgiveness Be thankful

Connecting Seniors Families and Communities

For over 37 years our senior living communities have served seniors and their families across Michigan Ohio Indiana Iowa Kentucky and Tennessee with each location offering unique services including independent enhanced and assisted living as well as memory care and rehabilitation and skilled nursing Through forming authentic connections and committing to creating the absolute best experiences each day for our residents and their families weve created a special culture within our communities that allows our employees to do their best work and our residents to shine every day

Not Just Making Every Day Great Making Every Minute Great

There are 1440 minutes in every single day We aspire to make each one of them an exceptional moment This philosophy is supported by our 6 powerful yet simple pillars Dream Big Have Courage Take Initiative Be Accountable Give Back & Enjoy it

We strive to fulfill the aspirational yet unattainable goal of creating the absolute best experience with every person in every interaction every minute of every day It begins with empowering our employees Every employee at every level of the company is expected to perform like a leader Everyone is encouraged and expected to put the needs of each other above everything else No one here just does their job The mission is to create the absolute best experiences This emphasis on putting people first has helped us successfully grow for the right reasons We have developed an environment that attracts dreamers adventurers creators givers and believers to seek career opportunities with us We find people who believe that true happiness is only found in the service of others We want high performers with diverse skill sets and big hearts We treat each other as family and find that close collaboration creates the biggest ideas If you love serving others and are looking for an opportunity to thrive CommonSail Investment Group and our businesses is your destination

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be It is not intended to limit or in any way modify the right of any supervisor to assign direct and control the work of the employees under herhis supervision The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty

Equal Opportunity Employer Click on glassdoor to see our employee testimonials LL2 LeisureLiving