Hospitality Specialist

Ontario Trillium Foundation; Schaumburg (IL); On-site; USD 1,653,000 - 2,204,000; Full time

Benefits offered by this job

Great pay

Flexible schedules

Growth opportunities

Job summary

Ontario Trillium Foundation in Schaumburg, IL seeks a Hospitality Specialist to be the face of the restaurant, delivering warm hospitality and unforgettable guest experiences.

As part of a cohesive team in a fast-paced setting, you will greet guests, manage seating, and coordinate with servers to ensure smooth service. This role offers opportunities for growth with flexible schedules and a supportive work culture.

Responsibilities

• Understand our Guest-Obsessed culture and create a positive guest experience.
• Welcome guests warmly by opening the door, smiling, and making eye contact as they enter the restaurant.
• Seat guests at their own pace, handing the appropriate menu(s) to each guest after they’re seated.
• Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service.
• Handle guests’ complaints by listening to their concerns, informing a manager, and resolving issues.

Job description

A Hospitality Specialistis the first person the guest sees and the last: you are the face of the restaurant! As a host/hostess, you will be a member of a cohesive team that supports each other’s success in a fast-paced environment.

What you will do:

• Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest experience.
• Welcome guests warmly by opening the door, smiling, and making eye contact as they enter the restaurant
• Seat guests at their own pace, handing the appropriate menu(s) to each guest after they’re seated.
• Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service.
• Handle guests’ complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.

Perks of the job:

• Great pay
• Flexible schedules
• Growth opportunities

A Hospitality Specialistis responsible for serving our guests with unparalleled hospitality to create unforgettable experiences every day!