Hospitality Specialist

City of Kannapolis; Kannapolis (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant Parks and Recreation Department in Kannapolis as a bartender, where your skills in mixing drinks and providing exceptional customer service will shine. In this dynamic role, you'll prepare a variety of beverages, engage with patrons, and ensure a welcoming atmosphere. This position requires a keen understanding of alcohol laws and the ability to work flexible hours, including weekends and holidays. If you have a passion for hospitality and enjoy creating memorable experiences for guests, this is an exciting opportunity to be part of a dedicated team in a lively environment.

Qualifications

• Proven experience as a bartender with excellent drink mixing skills.
• Must have knowledge of alcohol laws and customer service.

Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages.
• Interact with customers and handle transactions accurately.
• Maintain cleanliness and organization of the bar area.

Skills

Mixing drinks

Customer service

Cash handling

Communication skills

Knowledge of alcohol laws

Education

High school diploma or GED

Tools

Point-of-sale systems

Job description

HIRING RANGE: $16.09 - $18.50 HOURLY

Open until filled

GENERAL DEFINITION AND CONDITIONS OF WORK:Performs skilled work in focused and concentrated areas of the Parks and Recreation Department.

DISTINGUISHING FEATURES OF THE CLASS:Under general supervision an employee in this class performs skilled work involving food and beverage services. An employee in this class performs related work as required.

ESSENTIAL JOB FUNCTIONS:The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position.

• Prepare alcohol and non-alcohol beverages for bar customers.
• Interact with customers, take orders, and serve drinks.
• Assess customers’ needs and preferences and make recommendations.
• Mix ingredients to prepare cocktails.
• Check customers’ identifications and confirm it meets legal drinking age.
• Selecting and mixing ingredients, garnishing drinks, and serving customers.
• Ensure bars are well-stocked and clean.
• Handle cash, credit, and debit card transactions, ensuring all charges are accurate and return correct change to customers.
• Uses point-of-sale tracking technology and bar and restaurant management platforms.
• Open and maintain tabs throughout shift.
• Prepare mixers, juices, and cocktail garnishes.
• Build a rapport with regular customers to create a positive atmosphere.
• Adhere to North Carolina’s Alcoholic Beverage Control laws and rules, and company policies.
• Maintain a clean work environment by removing trash, cleaning tables, and washing equipment.
• Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Working independently to provide superior customer service.
• Must be at least 21 years of age.
• Enforces rules and regulations.
• Performs routine cleaning and custodial duties.
• Performs related tasks as required.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:Resume and proven working experience as a bartender. Excellent knowledge of in mixing, garnishing, and serving drinks. Computer literacy is a plus. Positive attitude and excellent communication skills. Ability to keep the bar organized, stocked and clean. Relevant training certificates must be kept current. Must have the ability to get along well with others; and the ability to work unusual hours, especially holidays, nights, and weekends. Must pass a criminal background check.

ACCEPTABLE EXPERIENCE AND TRAINING:High school graduate or GED; must be at least 21 years of age. Proof of completion of approved NC ABC Commission Responsible Alcohol Server/seller program (RASP) within the past 12 months and at least every 3 years thereafter required. ServSafe Alcohol Certification preferred. A valid NC driver’s license or ability to obtain prior to hire and a safe driving history is also required.

JOB RELATED PHYSICAL ACTIVITY REQUIREMENTS:This is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects, and some medium work requiring the exertion of 50 pounds of force occasionally. Work requires reaching, walking, stooping, crouching, standing, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions. Short term exposure to loud music exceeding 85 dBA could be reasonably anticipated requiring the use of hearing protection.