Hospitality Specialist-- Barrier Island Station

Capital Vacations; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Hospitality Specialist to serve as the first point of contact for guests at a premier resort. This role involves managing front desk operations, ensuring a smooth check-in and check-out process, and providing exceptional customer service. The ideal candidate will possess strong communication skills, attention to detail, and the ability to work under pressure. Join a dynamic team where your contributions will enhance guest experiences and satisfaction. If you are passionate about hospitality and thrive in a fast-paced environment, this is the perfect opportunity for you.

Qualifications

• High School Diploma or GED required with experience in customer service.
• Bilingual candidates preferred; must possess excellent communication skills.

Responsibilities

• Manage front desk operations and ensure efficient guest check-in/out.
• Coordinate with departments to address guest requests and issues.
• Handle financial transactions and maintain accurate records.

Skills

Customer Service Skills

Attention to Detail

Problem Solving

Communication Skills

Bilingual

Education

High School Diploma/GED

Tools

Basic Computer Skills

Job description

To learn more about working for Capital Vacations, please view our video below:

Hospitality Specialist - Barrier Island Station

WHAT YOU'LL DO
Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.

RESPONSIBILITIES

1. Responsible for the efficient and courteous operation of the front desk.
2. Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
3. Answers and transfers calls from the switchboard using proper telephone etiquette.
4. Answer guest questions about local restaurants and attractions.
5. Make courtesy calls and follow up calls to all guests’ issues.
6. Send confirmation letters to owners/guests.
7. Coordinate with all other departments to ensure a smooth response to guest’s requests.
8. Process all incoming revenue from all departments daily.
9. Open and close the credit card machines and cashier audit reports.
10. Balance out cash drawer, process advance deposits when making reservations, and collect money and post the transactions from other departments.
11. Order office supplies as needed.
12. Prepare night audit daily.
13. Enter maintenance and service requests in SPI promptly.
14. Make reservations courteously and efficiently.
15. Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
16. Run reports and correct errors before guest check-in.
17. Perform any other inventory management changes as directed by the supervisor or manager.
18. Prepare check-in packets for the upcoming week.
19. Make rental calls to notify owners whether their villa rented or not.
20. Respond to online reviews.
21. Reconcile rentals for the previous month.
22. Check online travel agents for rental inbound.
23. Daily post office and banking run.
24. Block RCI points for unpaid accounts.
25. Manage RCI banking, membership changes, and cancellations.
26. All other duties as assigned by management.

BENEFITS, COMPENSATION, TRAINING

QUALIFICATIONS

1. High School Diploma/GED
2. Experience from which comparable knowledge and abilities are acquired.
3. Basic computer skills.
4. Great attention to detail.
5. Excellent Customer Service skills with the ability to work under pressure.
6. Bilingual is a plus.
7. Active listener with the ability to solve problems.
8. Work with minimal supervision.
9. Excellent verbal and written communication skills.
10. Flexible schedule – Ability to work evenings, holidays, and weekends are a must.