Hospitality Specialist

Brienzo's Pizza + Bar; East Peoria (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Brienzo’s Pizza + Bar is seeking a Hospitality Specialist for its East Peoria, IL location. The role focuses on greeting guests, managing waitlists, and guiding patrons to tables while maintaining a friendly, professional demeanor.

You will take and serve orders, answer menu questions, and coordinate with the kitchen and bar teams to ensure timely, accurate service. In this full-time, on-site position, you’ll monitor guest satisfaction, address concerns promptly, and help maintain a clean,

Qualifications

• Strong customer-facing skills, including Customer Service and Communication abilities.
• Demonstrated experience in Hospitality and Hospitality Service in a restaurant or similar setting.
• Knowledge of Food & Beverage service, including basic understanding of menu items and beverage offerings.
• Ability to work in a fast-paced environment while staying organized, courteous, and attentive to detail.
• Flexibility to work evenings, weekends, and holidays as needed.
• Reliability, punctuality, and a team-oriented mindset.
• Prior experience in casual or upscale dining is preferred but not required.

Responsibilities

• Greet guests warmly and manage waitlists.
• Guide patrons to tables and maintain a friendly, professional demeanor.
• Take and serve food and beverage orders; answer menu questions.
• Coordinate with kitchen and bar teams to ensure timely delivery.
• Monitor guest satisfaction and address concerns promptly.
• Help keep indoor and outdoor dining areas clean and organized.
• Process payments, assist with reservations, and support shift transitions.

Skills

Customer Service

Communication

Hospitality Service

Food & Beverage Service

Organization

Job description

Company Description

Brienzo's Pizza + Bar is an Italian gourmet pizzeria specializing in custom-created individual pizzas, offering guests a personalized dining experience. The restaurant features both indoor and outdoor seating, creating a welcoming atmosphere for a variety of occasions. Guests can enjoy a selection of craft and domestic beers, curated wines, and signature cocktails alongside their meals. Brienzo’s focuses on high-quality ingredients, attentive service, and a lively, community-oriented environment. Team members are encouraged to contribute to a positive guest experience and uphold the restaurant’s standards of hospitality and food quality.

Role Description

The Hospitality Specialist is a full-time, on-site role based at Brienzo’s Pizza + Bar in East Peoria, IL. This role is responsible for greeting guests, managing waitlists, and guiding patrons to their tables while maintaining a friendly and professional demeanor. Day-to-day tasks include taking and serving food and beverage orders, answering menu questions, coordinating with the kitchen and bar team, and ensuring accurate and timely delivery of items. The Hospitality Specialist will monitor guest satisfaction throughout the visit, address concerns promptly, and support a clean, organized dining environment, including indoor and outdoor areas. The role may also involve processing payments, assisting with reservations, and contributing to team communication and shift transitions.

Qualifications

• Strong customer-facing skills, including Customer Service and Communication abilities.
• Demonstrated experience in Hospitality and Hospitality Service in a restaurant or similar setting.
• Knowledge of Food & Beverage service, including basic understanding of menu items and beverage offerings.
• Ability to work in a fast-paced environment while staying organized, courteous, and attentive to detail.
• Flexibility to work evenings, weekends, and holidays as needed.
• Reliability, punctuality, and a team-oriented mindset.
• Prior experience in casual or upscale dining is preferred but not required.