Hospitality Specialist

Centerstone of Florida, Inc.; Alton (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

403(b) retirement plan with company 2x

Paid time off & holidays

AD&D & Life Insurance

Continuing education opportunities

Job summary

Centerstone is seeking a Hospitality Specialist to support health and safety across our facilities. You will greet clients, provide assistance, and help maintain a safe, welcoming environment for staff and visitors.

The role involves crisis prevention, collaboration with the treatment team, and participation in staff development. On-call availability, flexible hours, including evenings and weekends, may be required.

Qualifications

• Strong communication and customer service skills required.
• Ability to read and interpret safety-related documents and procedures.
• Capability to write routine reports and correspondences.

Responsibilities

• Promote health and safety throughout the organization.
• Greet clients and provide information and directions.
• Assist in crisis prevention and de-escalation when needed.
• Participate in staff development activities and meetings.
• Support treatment teams to ensure safe, welcoming environments.

Skills

Communication

Customer service

Reading documents

Report writing

Public speaking

Interpersonal skills

Following instructions

Problem solving

Relationship building

Cultural sensitivity

Education

High School Diploma, GED, or equivalent

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION

SUMMARY OF POSITION

The Hospitality Specialist focus will be supporting both clients and staff to promote Health and Safety throughout the organization. Hospitality Specialist uphold the organizations commitment by creating a safe and welcoming environment for all. Additionally, this position will perform various safety related functions to ensure the safety of the organization and carry out all assigned duties in accordance with operational guidelines and professional code of ethics.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Functions in accordance with Operational Guidelines and within his/her professional code of ethics.
• Participates in and contributes to the various staff development activities. Is sensitive and responsible to management needs, such as data collection, program evaluation, development of grant applications, etc.
• Participates in all required meetings. Actively and regularly participates in ongoing reflective practice and awareness regarding one’s own professional self-regulation of emotions and behaviors before, during and after their assigned shift and impact on the environment.
• Regularly participates in evaluation of self and assigned staff according to Brightli Operational Guidelines.
• Participates in and utilizes best practices including, but not limited to, trauma informed care and crisis intervention.
• Upholds and supports commitment to belonging by actively demonstrating appropriate cultural awareness, respect, and sensitivity to all.
• Performs other special functions, from time to time, as may be outlined and attached hereto.
• Contributes to ensuring optimal level of customer service and care.
• Participates as an active member of the treatment team by facilitating initial and ongoing interactions that will ensure treatment facilities are a haven for therapeutic transformation.
• Greets all promptly, pleasantly and with courtesy.
• Provides clients and visitors with assistance, direction and information.
• Manage communication with clients and helps to ensure a safe working environment for all staff, clients and visitors.
• Continually assesses and positively supports staff, client and visitors’ perception of safety, sense of significance, and feeling of being respected and connection to others.
• Assists in resolving client issues/complaints.
• Build positive relationships with staff and clients through open and interactive communication.
• Arrives to job site prepared to actively participate in all required duties and responsibilities and meetings which include, but are not limited to shift change and staff meetings.
• Conduct ongoing threat assessment and enforce safety measures.
• Responds and intervenes, as necessary to any unsafe acts or processes that may create an unsafe environment for clients’ therapeutic transformation and/or for staff work conditions.
• When necessary and appropriate, implements crisis prevention and management techniques with clients through the use of authorized de-escalation techniques and with the purpose of returning the client to a calm, rational state.
• Serves as a role model to all staff, clients and visitors by modeling positive verbal and non‑verbal behavior at all times and encouraging an environment that promotes hope, motivation and resilient transformation.
• Initiates proactive responses to assigned duties and responsibilities, with minimal supervision.
• Exhibits willingness to accept constructive feedback and implement recommended changes.
• Available to be on‑call, work flexible hours, including evenings and weekends, as needed.
• Perform all other duties as assigned by Facilities Leadership Team.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Customer service-oriented and demonstrate strong interpersonal skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence
• Ability to communicate effectively before groups of residents, clients, employees of the organization, family members and other contacts in the community
• Ability to add, subtract, multiply and divide in all units of measure, using whole number, common fractions, and decimals.
• Ability to apply common‑sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to establish effective relationships via telephone and personal contacts.
• Ability to follow directions and accept supervision.

QUALIFICATIONS

Education Level

High School Diploma, GED, or equivalent preferred

Years of Experience

• Preferred experience with well‑rounded populations across the lifespan and cultural awareness
• Crisis intervention experience is strongly preferred

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing - 20%

Sitting - 80%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:
Full time

Pay Range:
$20.05--$28.10

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.