Crisis Specialist CCBHC

Centerstone; Richmond (IN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending and Health Savings

403b retirement plan with companyMatch

Paid time off and holidays

AD&D/Life/LTD coverage

Employee Resource Groups

Continuing education opportunities

Employee Assistance Program

Job summary

Centerstone in Richmond, IN, is seeking an entry‑level Crisis Response Specialist to provide face‑to‑face, phone, and telehealth crisis assessment and stabilization services under supervision. You will connect clients and families with local resources and document assessments and interventions accurately.

This role involves developing safety plans, coordinating with emergency services for high‑risk cases, and supporting the team with scheduling and resource guides.

Qualifications

• Associate degree required; equivalent work experience may substitute.
• Entry level with on‑the‑job training provided; behavioral health setting preferred.
• Ability to communicate clearly across in person, phone, and virtual modalities.

Responsibilities

• Provide immediate crisis intervention on site or virtually under supervision.
• Develop safety plans and connect clients to community resources.
• Conduct risk assessments for suicide, self‑harm, or harm to others.
• Document interactions and interventions per policy; coordinate with emergency services as needed.

Skills

Crisis intervention

Communication

Resource coordination

Education

Associate degree

Job description

JOB DESCRIPTION:

SUMMARY OF POSITION

Responsible for providing face to face, phone, and telehealth crisis response and assessment services to those individuals who are experiencing any mental health crisis. Provides support and linkage to other area resources with follow up services to individuals in crisis and their families under the supervision of a senior team member or lead. Represents Centerstone in a professional manner when interacting with external entities.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide immediate, face-to-face or virtual crisis intervention services to clients in distress with on-site supervision.


• Assist clients in developing safety plans and identifying personal and community resources.


• Conduct basic risk assessments for suicide, self-harm, or harm to others under supervision.


• Work closely with team members to address client needs and ensure continuity of care.


• Coordinate with emergency services, as needed, for high-risk situations.


• Accurately document client interactions, assessments, and interventions in compliance with organizational policies and procedures.


• Participate in regular training sessions to enhance crisis management and intervention skills.


• Provide clients with information on available community resources and assist in facilitating referrals.


• Support team operations by assisting with administrative tasks, such as scheduling follow-ups or maintaining resource guides.


• Understands how the job functions within the overall Certified Community Behavioral Health Clinics (CCBHC) model.


• Performs all required job duties and responsibilities in accordance to CCBHC Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.


• Demonstrate knowledge and competency in the utilization of Centerstone programs and other community resources.


• Knowledge of crisis intervention skills.

QUALIFICATIONS

Education Level

Associate degree in a relevant field. Equivalent work experience may substituted for education.

Years of Experience

entry level position; on-the-job training provided. Customer service or support roles in behavioral health are a plus.

Certification/Licensure

N/A

Time Type:

Full time

Pay Range:

$19.20–$26.90

• Medical, dental, and vision health coverage


• Flexible Spending and Health Savings Accounts


• 403b retirement plan with company match


• Paid time off and ten paid holidays


• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)


• Employee Resource Groups


• Continuing education opportunities


• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.