Hospitality Service Rep

TMH The Miriam Hospital; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Brown University Health is seeking a Dietary Assistant to support patient meals under the supervision of the Patient Service Manager. You will select and modify menus according to diet orders for adults and geriatric patients and assemble and deliver meals daily.

Responsibilities include assisting patients with daily menu choices, preparing and serving trays, and communicating patient concerns to the dietitian.

Qualifications

• High school diploma or equivalent; strong verbal and written communication.

Responsibilities

• Assists patients to make appropriate daily menu selections.
• Prepares, assembles and delivers patient meal trays.
• Verbally communicates patient concerns with the clinical dietitian.
• Processes daily menu labels, diet changes, transfers and new admissions.
• Prepares daily meal census form.
• Maintains supplies of menus, forms and supplies for the Nutrition Office.
• Answers phones and relays messages accurately.
• Assists with other clerical duties in Nutrition Office as needed.
• Inventories and stocks pantries with patient food.
• Maintains QA, safety, environmental and infection control per policies.
• Performs other related duties as required.

Skills

Verbal communication

Education

High school diploma or equivalent

Job description

SUMMARY

Under the general supervision of the Patient Service Manager, selects and modifies menus to conform to the adult and geriatric patient’s diet orders as prescribed by physician and the Brown University Health Diet Manual. Provides meal assistance to all patients on a daily basis to include meal-by-meal selection, assembly and service as well as retrieval. Accurately serves food and beverages to patients in accordance with the patient’s diet prescription. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

CORE SUCCESS FACTORS

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Assists patients to make appropriate daily menu selections.
• May telephone or visit new admissions to ascertain patient’s dietary preferences, and to obtain new menus preferences as patient’s prescribed diet is changed throughout the day.
• Prepares, assembles and delivers patient meal trays.
• Verbally communicates patient concerns with the clinical dietitian i.e. education needs, inadequate meal consumption, etc.
• Processes daily menu labels, diet changes, transfers, discharges and new admissions.
• Prepares daily meal census form.
• Maintains adequate supplies of menus, forms and supplies to support function.
• Answers telephones and relays messages accurately.
• Assists with other clerical duties in Nutrition Office as needed.
• Inventories and stocks the pantries on the nursing units with patient food.
• Maintains quality assurance, safety, environmental and infection control in accordance with established Academic Medical Center and department policies, procedures and objectives.
• Performs other related duties as required.
• Performs all essential functions with respect for and in consideration of the age, physical condition and cultural needs of patient, staff or visitor.

MINIMUM QUALIFICATIONS

• Basic Knowledge: High school diploma or equivalent. Verbal and written communication skills to convey information that may be somewhat complex, and/or to others who may have limited knowledge of the subject in question. The ability to speak clearly and politely to patients, associates and managers when conveying information, using correct grammar when speaking and not using slang terms; and targeting the amount, style, and content of the information to the needs of the receiver.
• Experience: One (1) year related experience preferred, or successful completion of Hostess Training Program and Exams.
• Work Environment and Physical Requirements: Acute healthcare Hospital environment. Any potential hazard is minimized or nullified by adherence to established safety procedures and the use of protective clothing and equipment. Working conditions are generally good, exposed to normal patient care environment when visiting patients and meeting with other healthcare personnel. Sits, stands, and walks throughout the day.
• Independent Action: Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of department policies and procedures may be required.
• Supervisory Responsibility: None.

COMPENSATION

Pay Range: $18.00-$25.82

EEO & DEI

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

LOCATION & WORK INFORMATION

Location: 164 Summit Ave - Bldg C - N/A Providence, Rhode Island 02903
Work Type: 4-8pm
Work Shift: Evening
Daily Hours: 4 hours
Driving Required: No