Hospitality Service Assistant - Guest-First Support

The Gathering Spot; Atlanta (GA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

The Gathering Spot is seeking a polished Server Assistant for The Retreat in Atlanta to support servers, bartenders, and culinary staff while ensuring a polished, attentive guest experience. You will help with tables, stations, water service, and food delivery, maintaining a welcoming dining environment.

Ideal candidates demonstrate hospitality, urgency, organization, and a professional appearance, with availability for evenings, weekends, and special events.

Qualifikationen

• Previous hospitality or restaurant experience is preferred but not required.
• Strong communication and listening skills.
• Organized and composed in a fast-paced environment.
• Learn menu items, table numbers, seat positions, and service standards.
• Availability for evenings, weekends, holidays, and special events.
• Ability to stand for extended periods and carry trays safely.

Aufgaben

• Welcome and acknowledge guests with warmth and professionalism.
• Prepare and maintain tables, service stations, and guest-facing areas.
• Assist with water service, food delivery, clearing, resetting, and ongoing table maintenance.
• Deliver food accurately and confidently using proper table and seat positions.
• Anticipate guest and team needs and communicate requests promptly.
• Keep service stations clean, organized, stocked, and ready throughout the shift.
• Complete opening, running, and closing responsibilities thoroughly.
• Assist teammates and contribute to a respectful, collaborative work environment.
• Follow Retreat service, sanitation, food-safety, and workplace-safety standards.
• Participate in pre-shift meetings, training sessions, and required service education.

Kenntnisse

Strong communication

Fast-paced environment

Attention to detail

Professional appearance

Teamwork

Willingness to learn

Evenings/weekends availability

Jobbeschreibung

Nestled above the heart of Atlanta, The Retreat, our exclusive private membership rooftop club offers an elevated experience in dining, ambiance, and hospitality. Designed for an elite clientele, the club blends refined social interaction with premier service in a chic, high-altitude setting. We are seeking polished, professional, and service-driven individuals to join our team.

Position Summary
The Server Assistant is an essential member of the Retreat’s service team. This role supports servers, bartenders, and culinary team members while helping create a polished, attentive, and welcoming guest experience.

Successful Server Assistants anticipate needs, move with purpose, communicate clearly, and take ownership of
the details that make service feel seamless. This is not simply a table-clearing position; the Server Assistant is a
direct representative of the Retreat’s hospitality standards.

Key Responsibilities
Welcome and acknowledge guests with warmth and professionalism.
Prepare and maintain tables, service stations, and guest-facing areas.
Assist with water service, food delivery, clearing, resetting, and ongoing table maintenance.
Deliver food accurately and confidently using proper table and seat positions.
Anticipate guest and team needs instead of waiting to be directed.
Communicate guest requests, dietary restrictions, service delays, and concerns promptly.
Keep service stations clean, organized, stocked, and ready throughout the shift.
Complete all opening, running, and closing responsibilities thoroughly.
Assist teammates whenever needed and contribute to a respectful, collaborative work environment.
Follow all Retreat service, sanitation, food-safety, and workplace-safety standards.
Participate in pre-shift meetings, training sessions, and required service education.

Performance Expectations
Every Server Assistant is expected to demonstrate:
Genuine hospitality and a guest-first mindset
A strong sense of urgency
Attention to detail and dining-room awareness
Professional communication and appearance
Reliability, punctuality, and accountability
Teamwork and a willingness to assist others
Openness to coaching and continuous improvement
Consistent performance during both busy and slower periods

Qualifications
Previous hospitality or restaurant experience is preferred but not required.
Strong communication and listening skills.
Ability to remain organized and composed in a fast-paced environment.
Ability to learn menu items, table numbers, seat positions, and service standards.
Dependable, professional, and committed to working as part of a team.
Availability to work evenings, weekends, holidays, and special events as needed.
Ability to stand for extended periods and safely carry trays, dishes, glassware, and service supplies.

Our Standard
At the Retreat, Server Assistants are active participants in the guest experience. They observe the room, anticipate what is needed, and take purposeful action to support both guests and teammates. Success is measured not only by completing tasks, but by helping the entire team deliver organized, gracious, and memorable hospitality.

Responsibilities may be adjusted based on the needs of the operation.