Hospitality Security Officer - Senior Living

Arbolsantarosa; Naples (FL); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

The Arlington of Naples is seeking a Security Guard - PRN to join our Plant Operations team. The role combines hospitality with front-line security to ensure a safe, welcoming environment for residents, visitors, and staff.

Responsibilities include greeting guests, monitoring access, responding to alarms, patrolling, and documenting incidents. The position emphasizes exceptional customer service and flexible scheduling within a hospitality-focused community.

Qualifications

• Class D Security License preferred.
• Ability to respond on short notice and work flexible schedules as needed.
• Strong decision-making skills with the ability to remain calm in emergency situations.
• Ability to read, write, and communicate effectively in English.
• Ability to follow written and verbal instructions and perform basic arithmetic.
• Exceptional hospitality mindset and customer service focus (required).
• Willingness to participate in ongoing training related to first response, emergency preparedness, and community safety.

Responsibilities

• Greet and welcome all residents, visitors, vendors, and contractors in a warm, professional, and hospitable manner.
• Verify, document, and monitor the presence of all third-party contractors, visitors, and vendors entering the community, ensuring proper access and direction.
• Deliver exceptional customer service to all individuals entering and leaving the premises, ensuring a positive and respectful experience.
• Respond promptly to fire alarms, emergency calls, and security incidents throughout the community.
• Conduct scheduled patrols and security rounds inside and outside the buildings to maintain a safe and secure environment for residents and property.
• Develop and maintain positive working relationships with residents, family members, visitors, and team members to ensure security and emergency procedures meet community needs.
• Assist with special security needs involving employees, visitors, and residents as situations arise.
• Maintain entrances, exits, and walkways to ensure safe passage at all times; remove snow and debris from exit areas as needed.
• Complete written incidents and shift reports detailing security, safety, or medical events that require administrative awareness.
• Perform duties in accordance with established policies, procedures, and priorities set by the supervisor.

Skills

Hospitality mindset

English communication

Flexibility

Decision making

Emergency response mindset

Follow instructions

Education

Class D Security License (preferred)

Job description

The Arlington of Naples is seeking a Security Guard - PRN to join our Plant Operations team. The role combines hospitality with front-line security to ensure a safe, welcoming environment for residents, visitors, and staff.

Responsibilities include greeting guests, monitoring access, responding to alarms, patrolling, and documenting incidents. The position emphasizes exceptional customer service and flexible scheduling within a hospitality-focused community.