Hospitality Security Leader: Proactive, Service-Focused

Scottsdale Camelback; Charlotte, Northern (NC, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Scottsdale Camelback is seeking an Assistant Director of Safety & Security to lead day-to-day security operations at our resort with a strong hospitality mindset. You will oversee security officers, respond to incidents, and ensure safety standards while delivering exceptional guest service.

The role requires a hands-on leader who can remain calm under pressure, coach staff, and build a service-first, safety-always culture across the resort.

Qualifications

• 2–3+ years of Safety & Security experience in hospitality or guest-facing environments.
• Proven ability to lead, coach, and hold security personnel accountable.
• Knowledge of emergency response, incident management, investigations, patrol operations, and security procedures.

Responsibilities

• Lead daily Safety & Security operations, including shift briefings, officer assignments, patrol coverage, and post compliance.
• Maintain a visible presence throughout the resort, proactively addressing safety and security concerns.
• Serve as a primary responder for incidents, disturbances, medical emergencies, injuries, theft, property damage, and other urgent situations.

Skills

Security leadership

Guest service mindset

Incident response

Team coaching

Communication

Education

CPR/First Aid/AED certification

Security license/registration

Tools

CCTV monitoring

Access control systems

Alarm systems

Incident reporting software

Job description

Scottsdale Camelback is seeking an Assistant Director of Safety & Security to lead day-to-day security operations at our resort with a strong hospitality mindset. You will oversee security officers, respond to incidents, and ensure safety standards while delivering exceptional guest service.

The role requires a hands-on leader who can remain calm under pressure, coach staff, and build a service-first, safety-always culture across the resort.