Hospitality Retail Operations Specialist

Troon International; Bethany Beach (DE); On-site; USD 42,000 - 65,000; Full time

Job summary

Troon International, managing Sea Colony Retail, seeks a Retail Operations Coordinator to support the daily Retail Department activities at Bethany Beach, DE. The role covers admin tasks, inventory, reporting, and POS administration to enhance member and guest service.

The ideal candidate has strong retail and administrative experience, thrives in a fast-paced hospitality setting, and collaborates across departments to deliver exceptional service to homeowners, guests, and staff.

Qualifications

• 3–5 years of administrative support experience.
• 3 years of retail operations or management experience preferred.
• Hospitality, resort, recreation, or property management experience is highly desirable.
• Excellent customer service and interpersonal skills.

Responsibilities

• Provide administrative support to the Retail Operations Manager and department.
• Answer telephones, respond to emails, maintain departmental correspondence, and greet homeowners, guests, vendors, and staff professionally.
• Maintain departmental files, records, reports, contracts, and operational documentation.
• Coordinate communication between Retail Operations and other Sea Colony departments.
• Prepare and process purchase orders, invoices, expense reports, check requests, vendor payments, and related documentation.
• Monitor departmental expenditures and maintain accurate budget tracking spreadsheets.
• Reconcile invoices and assist Accounting with discrepancies and vendor follow-up.
• Maintain organized financial records in accordance with company procedures.
• Compile daily, weekly, monthly, and seasonal operational reports.
• Assist with analyzing sales, inventory, labor, and operational statistics.
• Prepare reports, spreadsheets, charts, and presentations for management and Board meetings.
• Assist with annual budgeting and forecasting.
• Assist in the daily operation of Beach Shoppe, Beach Concession, Tennis Pro Shop, and other venues.
• Provide outstanding service to homeowners, guests, seasonal employees, and vendors.
• Assist customers with retail purchases, reservations, beach equipment rentals, and general inquiries.
• Resolve customer concerns in a courteous and professional manner.
• Program and maintain Point-of-Sale (POS) systems.
• Update pricing, inventory files, promotions, and product information.
• Serve as the Retail Department liaison with IT and POS vendors.
• Troubleshoot hardware and software issues and coordinate technical support.
• Assist with inventory counts, replenishment, and year-end counts.

Skills

Customer service

Organizational skills

Time management

Written and verbal communication

Analytical thinking

Problem solving

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Attention to detail

Learning new software

POS systems

Inventory management

Education

Business Administration

Hospitality Management

Retail Management

Tools

POS systems

Inventory management systems

Microsoft Office

Job description

Troon International, managing Sea Colony Retail, seeks a Retail Operations Coordinator to support the daily Retail Department activities at Bethany Beach, DE. The role covers admin tasks, inventory, reporting, and POS administration to enhance member and guest service.

The ideal candidate has strong retail and administrative experience, thrives in a fast-paced hospitality setting, and collaborates across departments to deliver exceptional service to homeowners, guests, and staff.