Hospitality Retail Cashier

Sodexo Live!; New Orleans (LA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in event hospitality is seeking a Hospitality Retail Cashier to join their vibrant team at a renowned convention center. This exciting role involves ensuring guests receive exceptional service while managing cash and credit transactions in a dynamic retail environment. You'll be the face of the company, engaging with customers, answering their questions, and enhancing their shopping experience. If you have a passion for hospitality and enjoy working in a fast-paced setting, this position offers a fantastic opportunity to contribute to memorable events while growing your career in the hospitality industry.

Qualifications

• Exceptional customer service skills with a focus on guest satisfaction.
• Ability to handle cash and credit card transactions accurately.

Responsibilities

• Provide outstanding service to all specialty retail customers.
• Maintain positive communication with Retail Supervisor and team members.

Skills

Customer Service

Cash Handling

Teamwork

Attention to Detail

Communication

Job description

Join to apply for the Hospitality Retail Cashier role at Sodexo Live!

Job Listing: Hospitality Retail Cashier - NOLA Convention Center

Location: New Orleans Convention Center

At Sodexo Live!, we take pride in creating exceptional experiences. Our brand is dedicated to hosting events that showcase the vibrancy of our city while providing outstanding hospitality to every guest we serve. We take pride in being the #1 Event Hospitality provider.

Principal Function: The Specialty Retail Cashier is responsible for ensuring that guests receive an exceptional level of service within Sodexo Live!'s retail merchandise outlets and points of sale. Assigned work areas may include permanent stands or mobile stands or kiosks, typically within a sporting arena, as well as in venue retail stores and/or stand-alone retail stores where sports-related merchandise is sold.

The Specialty Retail Cashier will support Sodexo Live!'s goal to be #1 in Event Hospitality by upholding Sodexo Live!'s standards for handling cash and credit card transactions.

Responsibilities:

• Provide outstanding service to all specialty retail customers.
• Participate in and foster positive team relations with fellow cashiers, other Specialty Retail department employees, and management.
• Follow all Sodexo Live! uniform and grooming standards.
• Attend pre-shift or pre-game check-in meetings and follow instructions from managers and supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all tasks.
• Acknowledge each guest who enters specialty retail areas; Display alert posture, smile, make direct eye contact and offer a sincere verbal greeting; Be courteous and professional in all interactions; Demonstrate Sodexo Live! standards for guest service.
• Offer assistance to guests in locating specific desired merchandise; proactively inquire if they are in search of a particular item.
• Be fully knowledgeable of merchandise inventory and available styles, colors, sizes, and options for each item, offer proactive assistance in answering guest questions; in instances where you are unsure of an answer to a guest's question, contact Retail Supervisor or Manager to find out.
• Use suggestive selling techniques by recommending specific items.
• Utilize up-selling techniques by recommending additional items that complement items already being purchased.
• Continually observe surroundings and monitor guests in retail areas to ensure they are properly attended to, even when 'just browsing', immediately alert Security of any suspicious activity.
• Maintain positive, ongoing communication with Retail Supervisor; Relate information regarding guest complaints and/or feedback to ensure that customer needs are always met; Make proactive suggestions for improving the customer experience in retail outlets.
• Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and complaints; Involve a supervisor when previous methods have been unsuccessful.
• Perform other tasks and duties from time to time, as directed.

End Results: Guests receive an excellent experience; Operations run smoothly and efficiently; Profitability is maximized; All Sodexo Live! standards for guest service, safety, sanitation, and product quality are met. Sodexo Live! retains an excellent reputation; Service, revenue, and profit goals are achieved.

Hours may be extended or irregular to include nights, weekends, and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local law.

Job Posted by ApplicantPro

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality