Hospitality Professional - DC Metro Area

The Restaurant Store; District Heights (MD); On-site; Full time

Job summary

The Restaurant Store seeks a Hospitality Professional to deliver high-quality service and meet operational goals in the DC Metro area. The role emphasizes customer relationship management, operational efficiency, and a strong service leadership approach. Ideal candidates will have strong communication skills and relevant experience.

Benefits

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

401(k) matching

Wellness Incentives

Qualifications

• Minimum of 1 year relevant experience in retail or supply chain management.
• Proficiency with MS Office, CRM systems, strong analytical and problem-solving skills.

Responsibilities

• Conduct business-to-business sales and build customer relationships.
• Perform cashier functions and general store maintenance.
• Analyze basic inventory information and assist customers in online usage.

Skills

Customer service

Analytical skills

Communication

Problem-solving

Tools

MS Office

CRM systems

Project management tools

Job description

Hospitality Professional - DC Metro Area

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Hospitality Professional - DC Metro Area

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This range is provided by The Restaurant Store. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $22.00/hr

Job Summary

The Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business model
  
  

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
  
  

Experience

Minimum of 1 year of relevant experience in retail and/or supply chain management

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations
  
  

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
  
  

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wholesale

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