Hospitality Professional - DC Metro Area

Clark Associates, Inc.; District Heights (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the restaurant supply industry is seeking a Hospitality Professional to enhance customer satisfaction in a retail location. This role will focus on building relationships, executing sales strategies, and maintaining store operations to ensure quality service and support our sales goals.

Qualifications

• Strong customer service orientation with effective communication skills.
• Understanding of retail operations and inventory management.

Responsibilities

• Conduct business-to-business sales and customer service.
• Perform cashier functions and general store maintenance.
• Analyze inventory to determine product availability.

Skills

Customer Service

Relationship Building

Sales Techniques

Inventory Analysis

Job description

Job Summary

The Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location.The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business model