Hospitality Professional

Clark Associates, Inc.; Norristown (Montgomery County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the hospitality sector seeks a Hospitality Professional responsible for delivering exceptional service in a retail environment. You will achieve goals through strong customer interactions and strategic sales approaches, contributing to a high-performing team while optimizing operational efficiency.

Qualifications

• Ability to perform effectively in customer service and sales.
• Understanding of inventory management.
• Familiarity with retail operations and store maintenance.

Responsibilities

• Conduct business-to-business sales with a focus on relationship building.
• Execute the TRS process to enhance customer satisfaction.
• Perform cashier functions and maintain store cleanliness.

Skills

Customer Service

Sales

Relationship Building

Inventory Analysis

Job description

Job Summary

The Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location.The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business model