Bilingual Hospitality Professional

Clark Associates, Inc.; Norristown (Montgomery County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company seeks a Bilingual Hospitality Professional to provide exceptional service to Spanish-speaking customers in a retail environment. The role involves relationship building, executing operational strategies, and ensuring customer satisfaction through effective service and product knowledge.

Qualifications

• Bilingual in English and Spanish.
• Experience in customer service and retail preferred.
• Strong interpersonal skills for relationship building.

Responsibilities

• Conduct business-to-business sales with Spanish-speaking customers.
• Execute brand awareness strategies and exceed customer expectations.
• Perform cashier functions and manage store maintenance tasks.

Skills

Customer Service

Bilingual Communication (Spanish)

Relationship Building

Sales Strategies

Inventory Analysis

Job description

Job Summary

The Bilingual Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location, with a specific focus on our Spanish-speaking customer base.The Bilingual Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationships with our Spanish-speaking customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our “Brick and Click” business model