Hospitality Professional

Clark Associates, Inc.; New Castle (DE); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Hospitality Professional for its retail location. The role focuses on delivering exceptional customer service and achieving operational goals through effective sales strategies. Candidates should be adept at building relationships, handling inventory, and promoting products.

Qualifications

• Strong customer service and sales skills are required.
• Ability to analyze inventory information and maintain store cleanliness.
• Capable of educating customers on products and services.

Responsibilities

• Conduct business-to-business sales with a focus on customer relationships.
• Execute the customer service process to build brand loyalty.
• Perform cashier functions and manage store inventory.

Skills

Customer Service

Sales Skills

Relationship Building

Job description

Job Summary

The Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base

• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty

• Perform basic cashier functions and loading products into customer vehicles

• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock

• Analyze basic inventory information to determine product availability and re-order status

• Promote our private label brands to maximize TRS gross profit

• Educate prospective customers on our competitive advantages (best people, best technology, and best price)

• Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business model