Hospitality Operations & Client Experience Lead

Aramark Correctional Services; Waltham (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

Harvest Table Culinary Group seeks an operations-focused leader to assist with the execution of operations and to develop strategies that meet operating and financial goals. You will coach associates, ensure safety and sanitation, and align restaurant operations with Harvest Table's Executional Framework to deliver a best-in-class dining experience.

The role emphasizes client relationships, budgeting, and strong communication to drive performance and customer satisfaction.

Qualifications

• Requires at least 4 years' experience and 1 to 3 years in a management role.
• Bachelor's degree or equivalent experience.
• A strong value system, unquestioned integrity, and good listening skills.
• Excellent communication skills.

Responsibilities

• Develops and maintains effective client and customer rapport for mutually beneficial business relationships.
• Demonstrates excellent customer service using Harvest Table's standard model.
• Identifies client needs and effectively communicates operational progress.
• Builds revenue and manages budget, including cost controls with regard to food, beverage, and labor.

Skills

Communication

Leadership

Client relationships

Budget management

Education

Bachelor's degree or equivalent experience

Job description

Harvest Table Culinary Group seeks an operations-focused leader to assist with the execution of operations and to develop strategies that meet operating and financial goals. You will coach associates, ensure safety and sanitation, and align restaurant operations with Harvest Table's Executional Framework to deliver a best-in-class dining experience.

The role emphasizes client relationships, budgeting, and strong communication to drive performance and customer satisfaction.