Hospitality Manager — High-Volume Tech-Driven Venue

Puttshack; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health/dental/vision coverage options

401(k) matching

Company paid Life and AD&D Insurance

Voluntary short term and long term Dis

Generous PTO including paid parental

Associate discounts (FREE mini golf!)

Pet Insurance

Flex Spending Accounts

Job summary

Puttshack Columbus is seeking a Hospitality Manager to lead a high‑volume, full‑service venue with a game component. You will manage hourly teams, coach staff, and partner with senior ops leadership to hit venue goals while delivering exceptional guest service.

Responsibilities include overseeing service, bar, reception, and game operations, enforcing policies, and managing expenses. A background in hospitality and strong communication are essential for success in this role.

Qualifications

• Minimum of 2 years of experience as a manager in a full‑service restaurant; experience within a high‑volume food & beverage, hospitality and/or social entertainment venue.
• Results driven; ability to lead/coach team to achieve business objectives/goals
• Strong communication skills with the ability to resolve conflict and provide direction to your teams
• Demonstrates financial acumen, strong understanding of restaurant operations
• Tech savvy and willingness to learn new systems and tools
• Flexible availability to work evenings, weekends, and holidays
• This position must pass a post‑offer background check

Responsibilities

• Oversee 1–2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to the do the same.
• Effectively operate computer systems including a POS System, Online Team Member Scheduler.
• Manages controllable expenses for their area of responsibility
• Ensure all side work is appropriately assigned and completed
• Ensure collaboration between kitchen and front of house operations
• Participate in hiring, training, and developing hourly associates
• Create, maintain and update associate schedules using weekly and daily forecasts
• Conducts/leads pre‑shift meetings to provide daily focus and provide continuous coaching and direction to hourly staff
• Drive accountability and consistency by providing constructive coaching and feedback
• Manages Guest Service issues professionally and with a guest centric mindset
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience
• Maintain a safe, secure and healthy work environment and food safety
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates

Skills

Restaurant management

Leadership

Communication

Financial acumen

Tech savvy

Scheduling

Conflict resolution

Education

ServSafe certification

Hospitality degree preferred

Job description

Puttshack Columbus is seeking a Hospitality Manager to lead a high‑volume, full‑service venue with a game component. You will manage hourly teams, coach staff, and partner with senior ops leadership to hit venue goals while delivering exceptional guest service.

Responsibilities include overseeing service, bar, reception, and game operations, enforcing policies, and managing expenses. A background in hospitality and strong communication are essential for success in this role.