Hospitality Manager

Bjornson Wine; Salem (OR); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading winery in Oregon seeks a Hospitality Supervisor to lead their tasting room. This role requires a passion for wine and providing exceptional customer experiences, alongside mentoring a team and managing operations. Potential candidates should possess strong communication skills and hospitality management experience to thrive in this vibrant setting.

Qualifications

• 3–5 years of experience managing hospitality teams.
• Experience in wine-centric restaurants or tasting rooms preferred.
• Strong communication skills and a knack for putting people at ease.

Responsibilities

• Lead the tasting room and mentor the hospitality team.
• Create memorable guest experiences and manage daily operations.
• Collaborate with the wine club manager for events and promotions.

Skills

Hospitality Management

Guest Experience

Communication

Leadership

Wine Knowledge

Tech-Savvy

Education

Formal Wine Education (WSET, Court of Master Sommeliers)

Tools

Microsoft Office

POS Systems

Inventory Systems

Job description

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This range is provided by Bjornson Wine. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $65,000.00/yr

Direct message the job poster from Bjornson Wine

Bjornson Vineyard is a family-owned winery in the Eola-Amity Hills, committed to growing and crafting wines with integrity, sustainability, and a strong sense of place. Known for our award-winning Pinot Noir and Chardonnay, we also love introducing guests to lesser-known varieties like Aligoté, Chenin Blanc, and Mondeuse Noire—wines that reflect our curiosity and willingness to explore beyond the expected.

We’re looking for a Hospitality Supervisor to lead our tasting room with warmth, professionalism, and a genuine enthusiasm for connecting people to the land, the wines, and the stories behind every bottle. If you love creating memorable guest experiences, mentoring a team, and working with wines that go beyond the usual, we’d love to meet you.

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What You’ll Be Doing:

This role is about leading by example, connecting with people, and helping our team and tasting room thrive. Here's what that looks like:

• Greet every guest with genuine warmth and help them feel at home

• Lead by example—show what great hospitality and guest-focused sales really look like

• Help guests explore familiar wines and discover new favorites from our diverse lineup

• Handle questions and occasional hiccups with professionalism and calm

• Take the lead as Manager of the Day (MOD), keeping the daily flow smooth and guest-centered

• Keep the tasting room clean, organized, and always ready to welcome guests

• Share the stories behind our vineyard, wines, and winemaking approach—including food pairings when it fits

• Coach your team on service and upselling in a way that feels authentic, not scripted

• Promote our wine club and events with heart, not pressure

• Collaborate with the Wine Club Manager to create meaningful guest experiences and support club growth

• Collaborate with leadership to fine-tune the guest experience and grow direct sales thoughtfully

• Assist with social media posts, emails, and texts to stay connected with guests and club members

• Help manage and optimize tasting room costs, inventory processes, and DTC systems

• Work toward tasting room goals with intention—growing revenue and delivering great guest experiences every step of the way

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What We’re Looking For:

• 3–5 years of experience managing hospitality teams

• Experience in wine-centric restaurants, tasting rooms, or luxury hospitality environments strongly preferred

• Formal wine education (e.g., WSET, Court of Master Sommeliers, Society of Wine Educators) is a plus, but not required

• Deep understanding of wine, hospitality, and guest experience

• Ability to see how the tasting room fits into broader DTC and enterprise goals—and help evolve offerings as the wine industry (and our independent business) continues to grow

• Strong communication skills, and a knack for putting people at ease

• Tech-comfortable (Microsoft Office, POS and inventory systems, scheduling tools)

• Professional, approachable, and great at reading the room

• Available on weekends, holidays, and flexible hours

• Social media experience in a business setting preferred

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Additional Skills That Set You Apart:

• Willingness to pitch in as an individual contributor when needed—no task too small

• Facilities management capability (you notice what needs doing and get it done)

• Budget management and cost-awareness

• Vendor and supplier relationship management

• A collaborative mindset—you work well with others and build strong team dynamics

• A dynamic, flexible approach to guest engagement and the evolving wine experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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