Hospitality Manager

Atria Senior Living, Inc.; Missoula (MT); In loco; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Atria Senior Living, Inc. in Missoula, MT is seeking a Hospitality Manager to oversee dining room and housekeeping, ensuring a restaurant-style atmosphere and exceptional resident service.

You will hire and develop front-of-house staff, manage budgets, schedule tours, and act as Manager on Duty, partnering with the Executive Chef and General Manager to keep residents satisfied with food and service. This role requires strong leadership, a valid driver’s license, and the ability to drive

Competenze

• High School Diploma or GED required; associates degree preferred.
• Minimum 2 years in front-of-house supervision with staff management, scheduling, budgeting.
• Strong customer service and teamwork abilities.
• Proficient with Microsoft Word, Excel, Outlook.
• Valid driver's license and ability to drive company or personal vehicle.

Mansioni

• Hire, orient, schedule, train, coach dining room and housekeeping staff.
• Lead Sales while Manager on Duty; respond to inquiries, conduct tours, and complete lease signings.
• Manage labor budgets and overtime; control expenses.
• Ensure dining service quality and create a restaurant-style atmosphere; collaborate with Chef and GM.
• Ensure life/safety compliance; perform quality checks on housekeeping, kitchen and dining room.
• Act as Manager on Duty when the GM/Executive Director is not on site.

Conoscenze

Team leadership

Customer service

Staff scheduling

Budgeting

Formazione

High School Diploma or GED

Associates Degree preferred

Strumenti

Microsoft Word

Microsoft Excel

Outlook

Descrizione del lavoro

Responsibilities

In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.

• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• May perform other duties as needed and/or assigned.

Qualifications

• High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills – Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.