Hospitality Manager

Topgolf International, Inc.; El Segundo (CA); On-site; USD 64,000 - 75,000; Full time

Job summary

A leading company in entertainment is hiring a Golf Services Supervisor in El Segundo, California. This role involves managing the golf services team, ensuring guest satisfaction, and overseeing venue operations. Candidates should possess strong leadership and customer service skills, alongside relevant experience in hospitality.

Benefits

Competitive quarterly bonus structure

Merit plan

Full benefits

401K with company match

Lucrative PTO package

Qualifications

• Prior experience in golf course management or related hospitality roles.
• Exceptional customer service and communication abilities.

Responsibilities

• Supervise and lead the golf services team.
• Manage reservations and guest inquiries.
• Resolve guest concerns promptly.

Skills

Leadership

Customer Service

Communication

Tools

Reservation Software

Job description

Base Salary: $64,200-$75,000 with geo Premium, based on experience. Position also includes a competitive quarterly bonus structure, merit plan, full benefits, 401K with company match, and a lucrative PTO package!

Job Responsibilities

• Supervise and lead the golf services team, including training and scheduling.
• Manage reservations, venue operations, and guest inquiries.
• Ensure the cleanliness, maintenance, and organization of retail areas.
• Execute events, tournaments, and promotions to enhance guest experiences.
• Uphold operating procedures and service and safety standards, especially guest satisfaction.
• Resolve guest concerns promptly to maintain a high level of customer satisfaction.

Critical Skills & Experience Requirements

• Prior experience in golf course management or related hospitality roles.
• Strong leadership and team management skills to guide and motivate staff.
• Exceptional customer service and communication abilities to create a welcoming environment.
• Proficiency in reservation software and basic computer skills.

The statements above describe the principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Availability

This job posting appears to be active and accepting applications.