Hospitality Manager

Solista Charlotte by Cogir; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Training & growth

Early paycheck

Health insurance

Dental insurance

Vision insurance

Paid time off

401K match

Free meals

Employee assistance

Referral program

Job summary

Cogir Senior Living in Charlotte, NC seeks a Hospitality Manager to lead resident-facing operations, including reception, dining, and housekeeping. You will partner with the Executive Director to ensure a welcoming environment and high service standards.

You will recruit and train staff, maintain quality across reception and dining, and ensure safety and regulatory compliance. This role requires flexible shifts and a commitment to exceptional resident and family experience.

Qualifications

• High school diploma required; associate or bachelor preferred.
• Serve Safe/ Food Handler Card or ability to obtain.
• 2–3 years in retirement housing or hospitality, leadership preferred.

Responsibilities

• Serve as on-site executive and main liaison for staff, residents, prospects, and the public.
• Provide leadership for staff and residents, proactively solving problems.
• Ensure policies, procedures, and licenses meet regulations.
• Supervise concierge, housekeeping, and dining staff, ensuring training and morale.
• Oversee dining services and resident satisfaction.
• Assist with housekeeping and waitstaff duties as needed.
• Foster stability and dignity for residents.
• Maintain buildings and conduct inspections and maintenance.
• Participate in on-site sales activities and events.
• Manage front desk operations and phones.
• Be flexible to step into different roles as needed.
• Ensure compliance with health department regulations and Cogir standards.

Skills

Communication skills

Interpersonal skills

Leadership

Team player

Problem solving

Customer service

Attention to detail

Education

High School Diploma or equivalent

Associate or Bachelor's degree in hospitality or business

Serve Safe / Food Handler Card

Tools

Excel

Word

Outlook

Job description

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Hospitality Manager oversees key resident-facing areas, including reception, dining services, and housekeeping. Working with the Executive Director, they manage daily operations, ensuring a welcoming environment for residents and families. Responsibilities include recruiting and training staff, maintaining service quality in reception and dining, and ensuring cleanliness throughout the community. The role also emphasizes fostering positive relationships with residents, families, and staff while ensuring compliance with safety regulations for a secure living and working environment.

KEY RESPONSIBILITIES

• Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
• Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
• Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
• Assist with various housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability that supports the personal dignity of residents.
• Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
• Actively participate in on-site sales activities, including tours for prospective residents and special events.
• Manage front desk operations and answer phones as needed.
• Be flexible and willing to step into various roles within the community when necessary.
• Ensure compliance with local health department regulations and Cogir Senior Living standards.

Requirements

CANDIDATE QUALIFICATIONS

Education and certificates:

• A High School Diploma or equivalent is required.
• An associate or bachelor's degree in hospitality, business, or a related field is preferred.
• Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.

Experience, Competencies, and Skills:

• At least 2-3 years of experience in retirement housing or hospitality settings is required, ideally in a leadership role.
• Proficiency with computer systems, particularly Excel, Word, and Outlook.
• Excellent interpersonal and communication skills.
• Team player attitude, proven leadership, and skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving and conflict resolution skills.
• Friendly, patient, and professional demeanor.
• Strong attention to detail and commitment to excellent customer service.
• Availability to work flexible shifts, including evenings, weekends, holidays, and be on call as needed.
• A valid driver's license.