Hospitality Manager

Cogir USA; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Health insurance

Dental insurance

Vision insurance

Life Insurance

401K with company match

Free meals at work

Employee Assistance Program

Referral program

Job summary

Cogir Senior Living seeks a Hospitality Manager to oversee reception, dining services and housekeeping within our resident-focused community. You will lead daily operations, recruit and train staff, maintain service quality, and ensure a clean, welcoming environment for residents and families.

The role requires strong leadership, excellent communication, and a commitment to safety and regulatory compliance.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in hospitality, business, or related field preferred.
• Food Handler Card/Serve Safe or ability to obtain.

Responsibilities

• Act as on-site executive, main contact for staff, residents, prospects, and partners.
• Provide leadership, solve problems, and address issues promptly.
• Maintain policies, procedures, and licenses in compliance with regulations.
• Supervise concierge, housekeeping, and dining staff; ensure training and morale.
• Oversee dining services and resident satisfaction.
• Assist with housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability and dignity for residents.
• Maintain buildings and grounds; participate in preventative maintenance.
• Participate in on-site sales activities and tours.
• Manage front desk and answer phones as needed.
• Be flexible to step into various roles within the community.
• Ensure compliance with health regulations and Cogir standards.

Skills

Interpersonal skills

Communication

Leadership

Team player

Customer service

Problem solving

Conflict resolution

Flexible scheduling

Driver's license

Education

High School Diploma

Associate or Bachelor's degree

Food Handler Card/Serve Safe

Tools

Excel

Word

Outlook

Job description

Description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Hospitality Manager oversees key resident-facing areas, including reception, dining services, and housekeeping. Working with the Executive Director, they manage daily operations, ensuring a welcoming environment for residents and families. Responsibilities include recruiting and training staff, maintaining service quality in reception and dining, and ensuring cleanliness throughout the community. The role also emphasizes fostering positive relationships with residents, families, and staff while ensuring compliance with safety regulations for a secure living and working environment.

KEY RESPONSIBILITIES

• Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
• Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
• Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
• Assist with various housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability that supports the personal dignity of residents.
• Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
• Actively participate in on-site sales activities, including tours for prospective residents and special events.
• Manage front desk operations and answer phones as needed.
• Be flexible and willing to step into various roles within the community when necessary.
• Ensure compliance with local health department regulations and Cogir Senior Living standards.

Requirements

CANDIDATE QUALIFICATIONS

Education and certificates:

• A High School Diploma or equivalent is required.
• An associate or bachelor's degree in hospitality, business, or a related field is preferred.
• Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.

Experience, Competencies, and Skills:

• At least 2-3 years of experience in retirement housing or hospitality settings is required, ideally in a leadership role.
• Proficiency with computer systems, particularly Excel, Word, and Outlook.
• Excellent interpersonal and communication skills.
• Team player attitude, proven leadership, and skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving and conflict resolution skills.
• Friendly, patient, and professional demeanor.
• Strong attention to detail and commitment to excellent customer service.
• Availability to work flexible shifts, including evenings, weekends, holidays, and be on call as needed.
• A valid driver's license.