Hospitality Manager

Kaizen Lab Inc.; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

KINGS DINING AND ENTERTAINMENT is seeking experienced managers to lead a shift, drive guest satisfaction, and manage daily operations across restaurant, lanes, and front desk. This role requires dedication to superior service, mentoring staff, and achieving financial goals in a dynamic entertainment venue.

Qualified candidates will have a strong hospitality background, 50+ hours availability, and a professional appearance in line with Kings standards.

Qualifications

• 7 day a week plus holiday availability, 50+ hours
• Strong hospitality and guest service skills
• Demonstrated time management & organizational skills
• Previous experience in restaurant/bar positions
• Maintains a professional appearance according to Kings standards

Responsibilities

• Daily pre-meals, weekly manager meetings, one on one communication, recognition, coaching, corrective action, and development plans are in place
• Ensure team members paperwork, onboarding, orientation, certifications and training materials are completed and understood
• Develop hourly team members to new roles as well as managerial level position
• Accurate forecasting and analyzing of previous sales, upcoming booked events, promotions, special events, local impact events and holidays to ensure proper coverage and preparation within the venue
• Go above and beyond to consistently “WOW” guests by providing more than expected service through a culture of empowerment

Job description

KINGS DINING AND ENTERTAINMENT IS SEEKING EXPERIENCED MANAGERS

Kings is a “purpose” driven company

Our primary purpose is “connecting people”.

Our goal is to build a sustainable brand that is built by our team. Our greatest accomplishments come from those who value intrinsic rewards and are motivated by their ability to contribute to the team and brand. Kings has developed programs that help support our family members who are committed to supporting our unique Core Values and Mission Statement. The first line of our mission statement sums up our number one job: “Recruit, develop and empower a talented and motivated team”. This is the key to growth.

Are you interested in:

• Being part of an empowered, talented, & motivated team
• Providing the premier social gaming and entertainment experience in a fun, clean and safe environment
• Creating an unmatched dining experience by delivering the highest quality food & beverage
• Making memories by exceeding guest expectations
• Serving our community and support its effort in helping others

If so, we may have an opportunity for you...

A Kings manager’s main focus is to cultivate a team environment that provides exceptional guest service while motivating team members and instilling accountability. A Kings manager oversees service standards and their main areas of responsibility are the restaurant, lanes and the front desk while assisting the DOO in all aspects of the day-to-day floor management; including food, beverage, and equipment in order to facilitate the fulfillment of financial goals and Kings initiatives.

Some duties include:

• Daily pre-meals, weekly manager meetings, one on one communication, recognition, coaching, corrective action, and development plans are in place
• Ensure team members paperwork, onboarding, orientation, certifications and training materials are completed and understood
• Develop hourly team members to new roles as well as managerial level position
• Accurate forecasting and analyzing of previous sales, upcoming booked events, promotions, special events, local impact events and holidays to ensure proper coverage and preparation within the venue
• Go above and beyond to consistently “WOW” guests by providing more than expected service through a culture of empowerment

Qualifications & Requirements

• 7 day a week plus holiday availability, 50+ hours
• Strong hospitality and guest service skills
• Demonstrated time management & organizational skills
• Previous experience in restaurant/bar positions
• Maintains a professional appearance according to Kings standards

Salary is competitive and based on experience

Kings is an equal employment opportunity employer. We welcome all applicants and do not discriminate based on race, color, religious creed, gender, sexual orientation, gender identity or expression, national origin, ancestry, age, qualified physical or mental disability, genetic information, qualified military or veteran status, marital status or any other status protected by applicable law.

Job Type: Full-time