FOH Manager

Kaizen Lab Inc.; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Pay: $60,000–$70,000 per year

Benefits package

401(k) matching

Health, Dental, and Vision insurance

Employee discount

Flexible schedule

Paid time off

Paid training

Job summary

Kings in Boston is seeking a hands-on Front of House Manager to lead guest services in a busy, retro-inspired setting. You will supervise staff, oversee service, manage reservations, and partner with the kitchen to ensure timely food delivery and a great dining experience.

Ideal candidates bring strong leadership, excellent customer service, and prior restaurant management or hospitality experience, with knowledge of food handling and safety procedures.

Qualifications

• Strong leadership and staff supervision experience.
• Excellent customer service and dining experience focus.
• Experience in restaurant management or hospitality preferred.
• Knowledge of food handling procedures and safety regulations.
• Accurate cash handling and POS operation.

Responsibilities

• Oversee and manage all front of house operations, including customer service, staff supervision, and inventory control.
• Coordinate with kitchen staff and servers to ensure smooth operations.
• Train and develop front of house staff to maintain high standards.
• Handle customer inquiries, complaints, and feedback professionally.
• Monitor cleanliness and organization of dining area for a pleasant guest experience.
• Manage reservations, seating, and waitlists to optimize table turnover.
• Collaborate with kitchen to ensure timely delivery of food orders.
• Implement health and safety protocols to comply with regulations.

Skills

Leadership

Customer service

Restaurant management experience

Food safety knowledge

Cash handling

Inventory control

Multitasking

Communication

Job description

At Kings we offer elevated gaming andentertainment in a sleek retro environment. For over 20 years friends, familiesand co-workers have enjoyed our craveable crowd-pleasing food, creativecocktails and extensive beer selection alongside bowling, billiards, arcadesand countless big screens. Known for our ability to cater to private events ofall shapes and sizes, guests return over and again for unforgettable corporateoutings, birthday parties, family gatherings and more. Our dedicated team isguest-obsessed and passionate about connecting with our community.

Responsibilities

• Overseeand manage all front of house operations, including customer service, staffsupervision, and inventory control.
• Ensuresmooth and efficient operations by coordinating with kitchen staff, servers,and other team members.
• Trainand develop front of house staff to provide exceptional customer service andmaintain high standards.
• Handlecustomer inquiries, complaints, and feedback in a professional and timelymanner.
• Monitorand maintain cleanliness and organization of the dining area, ensuring apleasant dining experience for guests.
• Managereservations, seating arrangements, and waitlist to optimize table turnover.
• Collaboratewith the kitchen team to ensure timely preparation and delivery of food orders.
• Implementand enforce health and safety protocols to ensure compliance with food handlingregulations.

Skills

• Strongleadership skills with the ability to motivate and inspire a team.
• Excellentcustomer service skills with a focus on providing exceptional diningexperiences.
• Previousexperience in restaurant management or hospitality industry preferred.
• Knowledgeof food handling procedures and safety regulations.
• Abilityto handle cash transactions accurately and efficiently.
• Proficientin inventory control to minimize waste and maximize profitability.
• Strongorganizational skills with the ability to multitask and prioritize taskseffectively.
• Excellentcommunication skills to interact with customers, staff, and vendors.

Note:This job description is intended to provide a general overview of the position.Duties and responsibilities may be subject to change based on business needs.

Benefits

• Pay: $60,000.00 - $70,000.00 per year
• Highly competitive benefits package
• 401(k) matching
• Health, Dental, and Vision insurance
• Employee discount
• Flexible schedule
• Paid time off
• Paid training