Hospitality Leader

Elite Sports Clubs; Mequon (WI); On-site; USD 100,000 - 125,000; Full time

Job summary

Elite Sports Clubs is seeking a passionate Hospitality Leader to maintain cleanliness and elevate the member experience. This role involves leading a dedicated team, overseeing facility cleanliness, and fostering a warm atmosphere that reflects the club's values of professionalism and quality. Candidates should have a strong background in hospitality and the ability to inspire others.

Benefits

Competitive hourly wage

Opportunities for advancement and leadership development

Medical, dental, vision, life, and disability insurance

401(k) with employer match

Paid time off and holidays

Complimentary family membership

Discounts on club services and child care benefits

Qualifications

• 2–3 years of experience in hospitality or housekeeping.
• Previous leadership experience preferred.
• Understanding of cleaning standards and customer service.

Responsibilities

• Lead, train, and support the hospitality team.
• Maintain a cleaning schedule and manage inventory.
• Conduct walkthroughs to ensure cleanliness.

Skills

Communication

Leadership

Organization

Attention to Detail

Initiative

Education

Experience in hospitality, housekeeping, or facility services

Tools

Cleaning tools

Sanitation supplies

Job description

Hospitality Leader – Where Cleanliness, Care, and Excellence Come Together
At Elite Sports Clubs, we believe a clean space is more than just a polished floor—it’s a reflection of the pride we take in our clubs, the respect we show our members, and the standards we hold ourselves to. The Hospitality (Housekeeping) team ensures every inch of our club feels welcoming, safe, and cared for—and we’re looking for a hands-on leader to guide that effort.

We’re proud to lead with professionalism, ownership, and a deep commitment to quality—and we’re looking for a Hospitality Leader who can bring those values to life in every shift, every space, and every detail.

Your Game Plan – Elevate the Experience Through Cleanliness and Care
As the Hospitality Leader at Elite Sports Club – [Club Name], your mission is to maintain an exceptional facility environment—one that’s sparkling clean, well-stocked, and aligned with the high standards our members expect and deserve.

You’ll lead, train, and support the hospitality team, coordinate schedules, manage inventory, and work side-by-side with your crew to ensure every area—from locker rooms to lounges—meets Elite standards. You'll also serve as a friendly and responsive presence to members, ensuring they feel welcomed and cared for throughout their visit.

Your Role on the Team – What You’ll Be Leading

• Create and maintain a cleaning schedule that keeps the club looking its best all day, every day

• Train, coach, and support a team of hospitality team members with clear expectations and positive leadership

• Conduct regular walkthroughs and inspections to catch issues before members do

• Maintain stock of cleaning supplies and equipment, submitting orders when necessary

• Collaborate with the maintenance, front desk, and management teams to address any cleanliness concerns promptly

• Respond to member questions or requests with warmth, urgency, and professionalism

• Lead by example—jump in to clean, organize, and troubleshoot alongside your team

• Assist with special projects like deep cleans, event setups, and seasonal tasks

What You Bring – Your Strengths

• A natural sense of pride in a clean, organized, and well-maintained space

• Strong communication and leadership skills—you coach with respect and clarity

• The ability to spot what needs doing, take initiative, and inspire others to do the same

• Comfort with cleaning tools, supplies, and sanitation standards

• A team-first attitude, with the flexibility to help across departments when needed

• Organization, attention to detail, and high personal standards

Core Qualifications

• 2–3 years of experience in hospitality, housekeeping, or facility services

• Previous leadership or supervisory experience preferred

• Strong understanding of cleaning standards, safety protocols, and customer service

• Ability to work a flexible schedule including evenings, weekends, and holidays

• CPR/First Aid certification preferred (we can help you get certified)

• Authorized to work in the United States

Team Member Experience
At Elite Sports Clubs, our team members are the heart of what we do. We foster a culture where professionals are empowered to be creative, collaborative, and people-focused. We live our values every day:

• Professionalism in how we lead and serve

• Ownership in how we show up and solve problems

• Team in how we support one another

• Quality in the experiences we deliver

• Celebration in the moments we share along the way

Here, you’ll be part of a team that values energy, hospitality, and a shared commitment to making our clubs a place where everyone feels proud to belong.

Compensation & Perks

• Competitive hourly wage

• Opportunities for advancement and leadership development

• Medical, dental, vision, life, and disability insurance

• 401(k) with employer match

• Paid time off and holidays

• Complimentary family membership

• Discounts on club services and child care benefits