Hospitality IT Director – Multi-Property Leader

The Setai Hotels; Miami Beach (FL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

The Setai Hotels in Miami Beach is seeking an Area Director of Information Technology to oversee IT operations across multiple properties. You will lead strategic IT initiatives, manage vendor relationships, and ensure secure, compliant, guest‑centric technology solutions.

The role combines hands‑on systems work with executive planning to support operations and guest experiences. Ideal candidates bring 8+ years of multi-property IT leadership, hospitality experience, and a Bachelor's degree in

Qualifications

• 8+ years of progressive IT experience in multi-property or enterprise environments
• Hospitality, luxury hotels, or service-driven environments strongly preferred
• Strong knowledge of hotel systems (PMS, POS, access control, CCTV, etc.)
• Experience with cybersecurity, network infrastructure, and cloud technologies
• Proven leadership, project management, and vendor management skills

Responsibilities

• Develop and implement IT strategies aligned with company and property goals
• Oversee daily IT operations across all assigned properties
• Manage hotel systems and network infrastructure, cloud platforms, and backups
• Ensure data security, regulatory compliance, and incident response
• Lead technology projects including system upgrades and openings
• Negotiate contracts, SLAs, and service agreements
• Mentor and manage on-site and regional IT teams
• Provide regular reporting on system performance and risks

Skills

IT leadership

Strategic planning

Vendor management

Cybersecurity awareness

Communication

Education

Bachelor's degree in Information Technology or related field

Tools

PMS

POS

HRIS

CCTV

Job description

Area Director of Information Technology (IT) (Miami Beach)

Area Director of Information Technology (IT)
Please Note:
Hospitality experience is mandatory. No relocation package or work permit sponsorship will be offered.

Position Summary
The Area Director of Information Technology is responsible for overseeing all IT operations across multiple properties, ensuring reliable, secure, and innovative technology solutions that support business operations, guest experience, and compliance requirements. This role provides strategic leadership while remaining hands-on with systems, vendors, cybersecurity, and operational support.

Key Responsibilities
Strategic Leadership & Planning

• Develop and implement IT strategies aligned with company and property goals
• Plan and manage IT budgets, capital expenditures, and technology roadmaps
• Identify opportunities to improve operational efficiency and guest experience through technology

Multi-Property IT Operations

• Oversee daily IT operations across all assigned properties
• Ensure high availability and performance of all systems, networks, and applications
• Standardize IT policies, procedures, and systems across properties

Systems & Infrastructure

• Manage hotel systems including PMS, POS, payroll, HRIS, timekeeping, access control, CCTV, and guest-facing technologies
• Oversee network infrastructure, servers, cloud platforms, telephony, and Wi-Fi systems
• Ensure proper system backups, disaster recovery, and business continuity plans

Cybersecurity & Compliance

• Ensure data security, network security, and compliance with company policies and regulatory requirements
• Monitor and mitigate cybersecurity risks, including user access controls and incident response
• Conduct regular audits and security assessments

Vendor & Project Management

• Manage relationships with IT vendors, service providers, and contractors
• Lead technology projects including system upgrades, implementations, and property openings
• Negotiate contracts, SLAs, and service agreements

Team Leadership & Support

• Lead, mentor, and support on-site and regional IT teams
• Provide guidance, training, and performance management
• Serve as escalation point for critical IT issues

Executive & Departmental Support

• Partner with executive leadership, HR, Finance, Operations, and Security
• Provide regular reporting on system performance, risks, and initiatives
• Support special projects and cross-departmental initiatives

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 8+ years of progressive IT experience, including multi-property or enterprise environments
• Prior experience in hospitality, luxury hotels, or service-driven environments strongly preferred
• Strong knowledge of hotel systems (PMS, POS, access control, CCTV, etc.)
• Experience with cybersecurity, network infrastructure, and cloud technologies
• Proven leadership, project management, and vendor management skills

Skills & Competencies

• Strategic and operational thinking
• Strong problem-solving and decision-making skills
• Excellent communication and stakeholder management
• Ability to manage multiple priorities across properties
• High level of professionalism and discretion

Work Environment

• Multi-property responsibility with on-site presence as required
• Availability for after-hours support during critical incidents or projects

This is a management position
This is a full time position

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