Hospitality GM: Lead Teams, Elevate Guest Experience

Shake Shack; Danbury (CT); On-site; USD 60,000 - 77,000; Full time

Benefits offered by this job

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for旅行, 直

Job summary

Shake Shack is seeking an experienced Restaurant General Manager for a high-volume, fast-paced environment. You will lead and develop a diverse team, manage operations, budgets, and compliance while upholding Shake Shack’s hospitality standards.

The role emphasizes coaching, financial accountability, and brand promotion in the local community. Flexible hours and a strong leadership mindset are valued at Shake Shack.

Qualifications

• Minimum 3 years of Restaurant General Management experience in a high volume, fast-paced environment.
• Working knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
• Ability to learn and train others on all aspects of the Shack operations
• Demonstrated ability to champion hospitality and motivate team members
• Strong leadership skills with a focus on coaching and achieving excellence
• Knowledgeable in all financial aspects of business operations
• Minimum 3 years of P&L responsibilities
• Food handler certification, preferred
• Willingness to work flexible hours

Responsibilities

• Lead, coach and develop team members
• Manage inventory, quality, and safety protocols
• Meet and exceed financial and profitability goals by managing budget
• Maintain top-notch standards of excellence and hospitality
• Drive sales and profits while developing people
• Implement company policies, procedures, and strategies to promote effective local and state health and safety code compliance
• Manage payroll and scheduling
• Promote the brand in the local community through word-of-mouth and restaurant events

Skills

Restaurant GM experience

Leadership skills

Hospitality focus

Team development

Job description

Shake Shack is seeking an experienced Restaurant General Manager for a high-volume, fast-paced environment. You will lead and develop a diverse team, manage operations, budgets, and compliance while upholding Shake Shack’s hospitality standards.

The role emphasizes coaching, financial accountability, and brand promotion in the local community. Flexible hours and a strong leadership mindset are valued at Shake Shack.