Hospitality Expert

Alpheva; United States; Hybrid; USD 83,000 - 165,000; Part time

Benefits offered by this job

Remote work

Job summary

Alpheva is seeking a senior hospitality expert to evaluate AI-driven tasks on guest service, occupancy, staffing, service recovery, and property operations. This remote, project-based contract role centers on reviewing model responses and developing reference answers with rigorous criteria.

You will assess inconsistencies, evidence gaps, and cost-service tradeoffs, then explain corrections with traceable reasoning. Collaboration is asynchronous.

Qualifications

• 7+ years of substantive experience in hospitality management.
• Senior-level judgment in guest service, occupancy, staffing, and operations.
• Ability to write precise reference answers with traceable evidence.

Responsibilities

• Evaluate AI-generated responses for factual accuracy and professional judgment.
• Write reference answers and scoring criteria grounded in hospitality operations.
• Document errors, edge cases, and reasoning behind corrections.
• Collaborate asynchronously with Alpheva's research and evaluation teams.

Skills

Hospitality leadership

Guest service

Operations management

Staffing

Service recovery

Risk assessment

Critical thinking

Education

Bachelor's in Hospitality

Experience in hospitality leadership

Job description

Bring senior hospitality expertise to AI evaluation projects focused on guest service, occupancy, staffing, service recovery, and property operations.

Review model responses and worked examples for inconsistent demand assumptions, omitted operating constraints, and weak service or cost tradeoffs. Assess whether the reasoning meets professional standards for the stated task.

Write reference answers and scoring criteria grounded in guest service, occupancy, staffing, service recovery, and property operations. Explain consequential errors, evidence gaps, and the reasoning behind your corrections.

This is remote, project-based contract work. Scope, hours, and assignments depend on project matching; the listed hourly range applies to matched work.

Responsibilities

• Evaluate advanced domain tasks and AI-generated responses for factual accuracy and professional judgment.
• Apply current standards, methods, and risk considerations from commerce & operations.
• Document errors, edge cases, and the reasoning behind an ideal response.
• Collaborate asynchronously with Alpheva's research and evaluation teams.

Required Qualifications

• 7+ years of substantive experience in hospitality management.
• Demonstrated senior-level judgment in guest service, occupancy, staffing, service recovery, and property operations, with substantial responsibility for reviewing or delivering this work.
• Ability to write precise reference answers, assess competing approaches, and justify corrections with traceable evidence.