Hospitality-Driven Virtual Banker I (Tempe)

JPMorgan Chase; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

JPMorgan Chase in Tempe, AZ is seeking a Virtual Banker I to join Consumer Banking. In this role you will represent the brand with hospitality, engage clients over the phone, and guide them through financial solutions using digital tools.

You will work from a Tempe location with full-time hours and a shift that supports inbound calls, aiming to build lasting client relationships and refer opportunities to our experts.

Qualifications

• Demonstrated client-first attitude with hospitable experience.
• Strong relationship-building skills with genuine care.
• Excellent communication over phone and email.
• Proficiency in quickly learning products, services, and procedures.
• Ability to work collaboratively as a team to deliver seamless service.
• Commitment to operating within risk parameters and completing required training.
• Proven client service experience or comparable experience.
• High school diploma, GED, or equivalent.

Responsibilities

• Foster a welcoming atmosphere by delivering attentive and friendly service, acting with a client-first attitude, and collaborating with team members to provide the most appropriate solutions.
• Demonstrate a commitment to hospitality by consistently exceeding client expectations and creating a warm and inviting environment.
• Handle inbound calls to engage in meaningful conversations, identify financial needs, and offer personalized financial solutions.
• Cultivate strong client relationships through active listening, thoughtful questioning, and exceptional customer service, referring clients to our team of experts as needed.
• Guide clients in utilizing technology self-service options such as the Chase Mobile App, Chase.com, and ATMs to enhance their banking experience.
• Achieve or exceed performance metrics related to client engagement and referrals, while staying informed about Chase products, services, and industry trends.
• Resolve client issues promptly and with attention to detail, ensuring a consistent and positive client experience.

Skills

Client-first attitude

Relationship-building

Communication skills

Learning products quickly

Team collaboration

Compliance awareness

Customer service experience

Education

High school diploma or GED

Job description

JPMorgan Chase in Tempe, AZ is seeking a Virtual Banker I to join Consumer Banking. In this role you will represent the brand with hospitality, engage clients over the phone, and guide them through financial solutions using digital tools.

You will work from a Tempe location with full-time hours and a shift that supports inbound calls, aiming to build lasting client relationships and refer opportunities to our experts.