Hospitality-Driven Property Manager: Community Leader

Portlandchristian; Louisville (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Portlandchristian in Louisville, KY is seeking an experienced Property Manager to lead day-to-day operations and drive the property’s performance at a residential community. You will oversee leasing, maintenance coordination, resident relations, financial performance, compliance, and team development.

The role emphasizes hands-on leadership, close resident interaction, and a hospitality-first mindset to create welcoming, well-maintained communities aligned with our mission.

Qualifications

• 3+ years of progressive leadership in property management or similar service-focused environment.
• Experience supervising and developing employees.
• Property management experience strongly preferred.
• Experience with leasing, resident relations, maintenance coordination, and property operations.
• Strong organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to analyze operational and financial information and make sound decisions.
• Strong customer service skills and a hospitality-first mindset.
• Proficiency with Microsoft Office and property management software, or the ability to quickly learn new systems.
• Ability to manage competing priorities while maintaining attention to detail and follow-through.

Responsibilities

• Take ownership of the daily operations and overall performance of the assigned property.
• Conduct regular property inspections and identify maintenance, safety, and operational concerns.
• Coordinate maintenance priorities and ensure work orders and projects are completed timely.
• Monitor vendors and service providers for quality, responsiveness and accountability.
• Maintain a clean, safe, welcoming, and well-run community.
• Build strong, professional relationships with residents and provide hospitality-focused experiences.
• Respond to resident questions and concerns and resolve issues before escalation.
• Support leasing, renewals, resident retention, and occupancy goals.
• Balance resident needs with property and business objectives.
• Monitor the property's budget and operating expenses.
• Identify financial trends, maintenance needs, and resource requirements.
• Manage controllable expenses while supporting occupancy and performance.
• Maintain accurate property records, reports, and documentation.
• Ensure operations comply with company policies and housing regulations.
• Supervise, coach, and develop property team members, including Leasing and Maintenance staff.
• Establish expectations and hold staff accountable for performance and service standards.
• Provide ongoing feedback, training, and support.
• Build a collaborative, resident-focused team culture.
• Partner with leadership on staffing and operational needs.
• Identify opportunities to improve property operations, efficiency, and resident satisfaction.

Job description

Portlandchristian in Louisville, KY is seeking an experienced Property Manager to lead day-to-day operations and drive the property’s performance at a residential community. You will oversee leasing, maintenance coordination, resident relations, financial performance, compliance, and team development.

The role emphasizes hands-on leadership, close resident interaction, and a hospitality-first mindset to create welcoming, well-maintained communities aligned with our mission.