Hospitality Customer Service – Hotel Reservations (Remote)

Careers In Travel | Destination Pros; Georgia; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote schedule

Full training access

Travel discounts and perks

Supportive team environment

Job summary

Careers In Travel | Destination Pros is seeking a remote, U.S.-based agent to help clients book and manage hotel reservations from their home office. You will provide excellent service, offer hotel options, and ensure a smooth booking process.

Responsibilities include assisting clients in selecting hotels, sharing details on amenities, pricing, and availability, updating reservations, and communicating promptly by phone, email, or messaging.

Qualifications

• Strong communication and customer service skills
• Professional, detail-oriented, and self-motivated
• Basic computer skills and reliable internet connection
• Hospitality or customer service experience is a plus

Responsibilities

• Assist clients in selecting and booking hotels
• Share accurate details on amenities, pricing, and availability
• Manage and update reservation details
• Communicate promptly and professionally via phone, email, or messaging

Skills

Communication skills

Customer service

Detail-oriented

Self-motivated

Basic computer skills

Reliable internet

Job description

About The Role

Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office.

Remote (U.S.-Based)

Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office.

Key Responsibilities

• Assist clients in selecting and booking hotels
• Share accurate details on amenities, pricing, and availability
• Manage and update reservation details
• Communicate promptly and professionally via phone, email, or messaging

Qualifications

• Strong communication and customer service skills
• Professional, detail-oriented, and self-motivated
• Basic computer skills and reliable internet connection
• Hospitality or customer service experience is a plus

What We Offer

• Flexible remote schedule
• Full training and booking system access
• Supportive team environment
• Income-earning possibilities based on performance
• Travel discounts and perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.