Customer Service Hospitality – Reservations

Careers In Travel | Destination Pros; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote schedule

Booking system access

Supportive team

Performance-based income

Travel discounts

Job summary

Careers In Travel | Destination Pros is seeking a remote customer service assistant to help clients with hotel reservations from home. You will provide friendly assistance, share hotel options, and ensure a smooth booking experience for guests.

Responsibilities include guiding clients in selecting hotels, updating reservations, and communicating via phone, email, or messaging. A strong communication and service mindset, basic computer skills, and reliability are essential.

Qualifications

• Excellent communication and customer service required.
• Detail-oriented and self-motivated.
• Basic computer skills and reliable internet.

Responsibilities

• Assist clients in selecting and booking hotels.
• Share accurate details on amenities, pricing, and availability.
• Manage and update reservation details.
• Communicate promptly and professionally via phone, email, or messaging.

Skills

Communication skills

Customer service

Detail-oriented

Self-motivated

Basic computer skills

Reliable internet

Hospitality experience

Job description

About The Role

Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office.

About The Role

Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office.

Key Responsibilities

• Assist clients in selecting and booking hotels
• Share accurate details on amenities, pricing, and availability
• Manage and update reservation details
• Communicate promptly and professionally via phone, email, or messaging

Qualifications

• Strong communication and customer service skills
• Professional, detail-oriented, and self-motivated
• Basic computer skills and reliable internet connection
• Hospitality or customer service experience is a plus

What We Offer

• Flexible remote schedule
• Full training and booking system access
• Supportive team environment
• Income-earning possibilities based on performance
• Travel discounts and perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.