Hospitality Coordinator

Accenture-Federal-Services-2; Arlington (VA); On-site; USD 67,000 - 145,000; Full time

Job summary

Accenture Federal Services in Arlington, VA, is seeking a Hospitality Coordinator to ensure a warm, professional atmosphere for clients, executives, and staff. You will manage front desk operations, assist with floor services, and support events and catering orders.

The role emphasizes excellence in customer service, guest experience, and strong communication. A high school diploma and hospitality experience are preferred, with opportunities for growth and certification through on‑the‑job

Qualifications

• High School Diploma with additional training preferred
• Hospitality Industry Experience
• Front Desk or Guest Services Roles: Experience managing check-ins/check-outs, handling guest inquiries, and resolving complaints
• Event Coordination: Participation in or leadership of events, banquets, or special programs
• Team Supervision: Experience training and supervising staff in hospitality settings
• Customer Service & Guest Experience Skills
• Proven ability to anticipate guest needs and provide personalized service
• Strong communication and interpersonal skills to interact professionally with diverse clientele
• Experience handling difficult situations with tact and efficiency to maintain guest satisfaction
• Training in hospitality management, event planning, or customer service programs is also preferred

Responsibilities

• Front Desk Management: staffing the front desk and attending to visitors promptly
• Floor Operations Support: assist service desk and conference spaces
• Event Support: setup and breakdown of meeting rooms and events
• Visitor Assistance: provide information, directions, and support
• Conduct opening and closing walkthroughs when required

Skills

Customer service

Guest experience

Communication skills

Interpersonal skills

Problem solving

Education

High School Diploma

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Forge Hospitality Coordinator will be responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. This role involves providing exceptional customer service, assisting with floor operations, and managing catering orders. This ambassador is a key point of contact for visitors and plays a crucial role in ensuring smooth and efficient operations.

The Work

• Front Desk Management: Spend long periods staffing the front desk, ensuring that all visitors are attended to promptly and efficiently.
• Floor Operations Support: Provide operational support on the floor, including assisting at the service desk and in conference/meeting rooms.
• Event Support: Work events, including setting up and breaking down meeting and conference rooms.
• Visitor Assistance: Be readily available to assist all visitors, providing information, directions, and support as needed.
• Conduct opening and closing walkthroughs when business requires

What you need

• High School Diploma with additional training preferred
• Hospitality Industry Experience
• Front Desk or Guest Services Roles: Experience managing check‑ins/check‑outs, handling guest inquiries, and resolving complaints.
• Event Coordination: Participation in or leadership of events, banquets, or special programs
• Team Supervision: Experience training and supervising staff in hospitality settings
• Customer Service & Guest Experience Skills
• Proven ability to anticipate guest needs and provide personalized service
• Strong communication and interpersonal skills to interact professionally with diverse clientele
• Experience handling difficult situations with tact and efficiency to maintain guest satisfaction
• Training in hospitality management, event planning, or customer service programs is also preferred

Bonus if you have

• Catering Management: Manage catering orders, including setup and breakdown, ensuring all food and beverage.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$67,000 - $144,500 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and require accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

As set forth in Accenture Federal Services’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service, during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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