Hospitality Center Associate

Kootenai Hospital; Coeur d'Alene (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Dental, vision, life insurance

Tuition assistance

Retirement plan with employer matching

Employee wellness program

Job summary

Kootenai Health is seeking a Front Desk/Guest Services role within the Davidson Family Hospitality Center. The position supports families, visitors, and volunteers by handling inquiries, check-ins, and general office duties, while maintaining a warm, welcoming environment.

Responsibilities include managing the lobby, coordinating guest check-ins, keeping guest and donation records, and assisting hospital staff as needed.

Qualifications

• High school diploma or equivalent preferred.
• Must be 18 years of age or older.
• Previous experience in customer service, administrative support, or hospitality roles preferred.
• Ability to navigate escalated situations with a positive attitude.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic IT equipment.

Responsibilities

• Monitors the front desk and lobby to ensure cleanliness, organization, and a welcoming atmosphere.
• Greets visitors, families, volunteers, and donors and assists with inquiries, check-ins, and general support.
• Coordinates check-ins with guests in collaboration with Social Workers and other hospital staff.
• Maintains records of guest information, reservations, donations, and generates reports as required.
• Performs administrative tasks including phone and email correspondence.

Skills

Customer service

Administrative support

Hospitality

Strong organizational skills

MS Office proficiency

Flexible schedule

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Position Summary

As a caretaker of the Davidson Family Hospitality Center, this position serves as the initial point of contact for families, volunteers, and visitors, ensuring a welcoming and supportive environment. The position is responsible for various administrative tasks, including answering phones, coordinating check‑ins, handling inquiries, and assisting with general office duties.

Responsibilities

• Monitors the front desk area and lobby to ensure cleanliness, organization, and a welcoming atmosphere


• Greets visitors, families, volunteers, and donors warmly and assists them with inquiries, check‑ins, and general support


• Works with Social Workers and other Hospital staff to coordinate check‑in with guests


• Monitors house for needed repairs, other maintenance issues and sufficient levels of supplies; notifies appropriate parties when resolution is needed


• Maintains accurate records of guest information, reservations, donations, and other relevant data, generating reports as required


• Performs various administrative tasks, including phone and email correspondence


• Assists with volunteer questions and support, and supports volunteer tasks as needed


• Cleans identified guest rooms per shift, typically 1-2 rooms, including changing linens and making beds, cleaning bathrooms, emptying and disposing of waste, restocking supplies, etc.


• Provides basic upkeep of the interior and exterior of the facility as needed


• Adheres to Kootenai Health policies and procedures, including confidentiality guidelines and safety protocols


• Familiar with standard concepts, practices, and procedures within the field


• Regular and predictable attendance is an essential job function


• Competent to meet age specific needs of the unit assigned


• Performs other related duties as assigned

Requirements and Minimum Qualifications

• High school diploma or equivalent preferred


• Must be 18 years of age or older


• Previous experience in customer service, administrative support, or hospitality roles preferred


• Ability to navigate escalated situations with a positive attitude


• Strong organizational skills and attention to detail


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), basic IT equipment, and learning how to use new software tools


• Flexibility to work evenings, weekends, and holidays as needed

Working Conditions

• Must be able to lift or move up to 35 lbs


• Must be able to maintain a standing and/or sitting position


• Must be able to stoop, crouch, or bend


• Must be able to reach arms above or below shoulder height


• Possible exposure to bloodborne pathogens

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff.Benefits begin on the 1st of the month following 30 days of employment.


• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees


• Tuition assistance after 90 days to support your professional growth


• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%


• Competitive pay, plus night, weekend, and PRN shift differentials


• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps


• PerkSpot discountsproviding access to thousands of exclusive deals in over 25 categories


• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Why I love my job in Hospitality Services at Kootenai Health

A variety of medical, dental, and vision insurance plans are available to both full and part‑time employees, with some available at no cost to the employee. In addition, benefit-eligible employees also gain access to the following:

• Tuition assistance and career development programs


• Robust Retirement Plan


• Night, weekend and PRN shift differentials

What makes a successful employee at Kootenai Health?