Hospitality Brand Community Manager

Folks Creative Group; Miami (FL); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Folks Creative Group is seeking a proactive Community Manager to manage hospitality and lifestyle brand accounts. You will engage with audiences in real time, post stories daily, and maintain a strong brand presence across platforms.

You will coordinate with venue managers, respond to inquiries, and collaborate with influencers to amplify campaigns. A strong English proficiency and multi-account experience are essential.

Qualifications

• 2+ years experience as a Community Manager or similar role.
• Advanced English proficiency.
• Experience managing multiple accounts simultaneously.
• Strong understanding of Instagram (Stories, Reels, engagement tactics).
• Highly organized and responsive.

Responsibilities

• Respond to all direct messages in a timely and professional manner.
• Manage guest inquiries, including reservations, requests, and general questions.
• Coordinate with restaurant or venue managers to accommodate guest needs.
• Reply to all comments across posts, reels, and stories.
• Post Instagram Stories daily across multiple accounts (6+ accounts).
• Promote daily specials, events, and key offerings through stories.
• Maintain consistent daily activity (morning, afternoon, night).
• Repost user-generated content aligned with the brand.
• Ensure accounts remain active and visually engaging all day.
• Repost relevant videos and identify trends to boost visibility.
• Collaborate with influencers and manage collaborations.

Skills

Community management

Instagram marketing

Engagement strategy

Multitasking

Content scheduling

Communication

Attention to detail

Proactivity

Tools

Canva

Job description

Folks Creative Group is seeking a proactive Community Manager to manage hospitality and lifestyle brand accounts. You will engage with audiences in real time, post stories daily, and maintain a strong brand presence across platforms.

You will coordinate with venue managers, respond to inquiries, and collaborate with influencers to amplify campaigns. A strong English proficiency and multi-account experience are essential.