Hospitality Attendant

Hilton; Oklahoma City (OK); In loco; USD 19.000 - 22.000; Tempo pieno

Descrizione del lavoro

Hirebridge LLC is seeking a Hospitality Attendant to oversee the breakfast buffet and ensure Guest satisfaction during service at our Oklahoma City property. The role focuses on maintaining a clean, inviting buffet area, refilling supplies, and coordinating with kitchen staff to keep items stocked and presented well.

The ideal candidate has a high school diploma or GED, hotel experience is a plus, and the ability to work in a fast-paced environment.

Competenze

• High school diploma or GED certification helpful or experience in a hotel or related field.
• Hotel knowledge preferred.
• Bi-Lingual helpful.

Mansioni

• Maintain the breakfast buffet area, ensure cleanliness, orderliness and replenishment of supplies.
• Refill juice dispensers and coffee, stock water, replace dirty plates, and assist guests with buffet needs.
• Monitor buffet items and report restocking needs to the cooks.
• Provide friendly, efficient service to guests and team members; uphold DHM standards and safety procedures.
• Attend meetings/training as required and perform other duties as requested by management.

Conoscenze

Fast-paced environment

Customer service

Problem solving

Teamwork

Attendance

Formazione

High school diploma or GED

Descrizione del lavoro

The Hospitality Attendant is responsible for maintaining and overseeing the breakfast buffet and ensuring Guest satisfaction whenever necessary.

Position Responsibilities and Qualifications:

Education & Experience:

• High school diploma or GED certification helpful or experience in a hotel or related field.
• Hotel knowledge preferred.
• Bi-Lingual helpful.

Physical Demands:

• Ability to stand for long hours at a time, sometimes for entire shift.
• Ability to lift objects in the weight range of 10 – 30 lbs. Must be able lift, carry, push, pull or otherwise move objects.

Required Competencies

• Must be able to work in a fast-paced environment and be efficient and courteous.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Responsible for stocking the supplies needed for the buffet, cleaning the buffet area, keeping it orderly and refilling silverware.
• Must refill the juice dispensers; keep fresh coffee brewed and stock bottled water, if offered. Removing dirty plates and providing clean plates. If the buffet provides waffle irons for the guests, the breakfast attendant is responsible for providing the batter to the guests.
• Monitors the buffet items and reports to the cooks which items need to be refilled.

Responsibilities that may include any and all of the following:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.
• Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Report all maintenance problems or safety hazards by filling out a work order for engineering or informing management.
• Have a working knowledge of the hotel’s safety procedures and equipment as well as emergency plans.
• Use chemicals and cleaning supplies according to directions only. Knowledge of location of MSDS book and sheets.
• Report any lost and found items to supervisor.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

Starting Rate of Pay: $14.00 per Hour