Hospitality Associate

Corewell Health; Farmington Hills (MI); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

On-demand pay

Discounts & deals

Retirement options

Comprehensive benefits

Descripción de la vacante

Corewell Health in Farmington Hills is seeking a Hospitality Associate to support patients and families across the hospital, manage Lost and Found, assist with guest services, and participate in bedside rounding and event planning for celebrations.

You will coordinate with hospital leaders, help with guest apartment scheduling, and ensure a welcoming, clean environment at entrances and in lobbies. Part-time daytime role.

Formación

• Required High School Diploma or equivalent.
• 2 years of relevant experience in service-related role.

Responsabilidades

• Greet customers with a warm, prompt reception.
• Provide hospital way-finding for patients and visitors.
• Assist with information needs and direct to resources.
• Maintain clean, welcoming lobbies and entrances.
• Assist patients and families in and out of vehicles at entrances.
• Coordinate event planning and execution for patient celebrations.

Educación

High School Diploma or equivalent

Descripción del empleo

Job Summary

The Hospitality Associate provides support to patients, their families and other guests throughout the hospital. They serve as a resource, oversee Lost and Found functions, conduct bedside rounding to support patient, family members and guests, resolving issues and look for opportunities to enhance the Beaumont experience. The Hospitality Associates communicate with Hospital leaders to resolve issues and communicate as appropriate. They also participate in event planning & execution for various celebrations for patients and families (weddings, baby showers, birthdays, etc.) and support the guest apartment scheduling and maintenance.

Job Summary

The Hospitality Associate provides support to patients, their families and other guests throughout the hospital. They serve as a resource, oversee Lost and Found functions, conduct bedside rounding to support patient, family members and guests, resolving issues and look for opportunities to enhance the Beaumont experience. The Hospitality Associates communicate with Hospital leaders to resolve issues and communicate as appropriate. They also participate in event planning & execution for various celebrations for patients and families (weddings, baby showers, birthdays, etc.) and support the guest apartment scheduling and maintenance.

Essential Functions

• Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception.
• Provide Hospital way-finding for patients and visitors.
• Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution.
• Maintain a clean and tidy first impression. Clean the lobbies, entrances and outside the doorways.
• Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Assist patients and families in and out of their vehicles as needed at the hospital entrances. Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.
• Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence to support positive outcomes and resolution to customer needs.
• Round throughout the hospital and campus to locate wheelchairs and scooters. Clean them daily and tag for repair as needed. Maintain appropriate volumes of chairs and scooters at each active entrance.
• Surgical areas: Provide liaison activities between the clinical staff, physicians, and the patient companions. Problem solve, assist with communication as appropriate. Enter text page phone numbers for family members to be updated throughout the surgical procedure.
• Emergency Dept: Entrance: At entrance presents an excellent first impression to all customers by greeting promptly with a warm and friendly reception, provides information and assists patients in and out of vehicle. Unit:Rounds hourly through-out the unit to seek out service opportunities and resolve as appropriate. Provide liaison activities between the clinical staff and the patient companions. Performs Service Recovery and conflict resolution for unhappy guests. Works with Service Excellence to support positive outcomes and resolution to customer needs. Provide comfort items as needed.
• Assist with cab, bus vouchers and other transportation as needed.
• Organizes event planning activities for weddings, baby showers, birthdays, celebrations as needed to support patients and families while hospitalized.
• Regularly provides direction and guidance to volunteer staff with courtesy and tact. Provides orientation and training to new volunteer staff as requested.
• Works closely with Environmental Services Attendants and Supervisors to assure reception & patient room spaces are clean, tidy and welcoming.
• If applicable: Lost & Found:
• Identify lost items, perform a thorough search for the owner and return items as possible.
• Return items via pick-up or mail. After a month donate or dispose of items, per established policy based on item type, without an identified owner. Manage all items in a very organized manner.

Qualifications

• Required High School Diploma or equivalent
• 2 years of relevant experience in service related role. Required

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
• Waist to Waist > 5 lbs: Seldom up to 50 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Bilateral Carry > 5 lbs: Seldom up to 25 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Occasionally up to 35 lbs
• Pulling Force > 5 lbs: Occasionally up to 25 lbs
• Sitting: Seldom
• Standing: Frequently
• Walking: Frequently
• Forward Bend - Standing: Occasionally
• Forward Bend - Sitting: Seldom
• Trunk Rotation - Standing: Occasionally
• Trunk Rotation - Sitting: Seldom
• Squat: Seldom
• Stair Climbing: Seldom
• Crawling / Kneeling: Seldom
• Driving: Seldom
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Occasionally
• Handling: Occasionally
• Forceful Grip > 5 lbs: Frequently
• Forceful Pinch > 2 lbs: Occasionally
• Finger/Hand Dexterity: Frequently
• Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Farmington Hills Hospital- 28050 Grand River Ave - Farmington Hills

Department Name

Guest Services - Farmington Hills Hosp

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

0.01

Hours of Work

10 a.m to 10 p.m

Days Worked

Monday to Friday

Weekend Frequency

Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From