Hospitality Assistant

Milestone Retirement; Pullman (WA); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

401(k) with employer match

Generous PTO

Pet insurance

Perks at Work

Employee Assistance Program

Voluntary benefits

Job summary

Milestone Retirement in Pullman, WA is seeking a Hospitality Assistant to support residents across hospitality, dining, housekeeping, and resident assistance, ensuring smooth daily operations and a welcoming environment.

The role emphasizes friendly customer service, helping residents with daily activities, assisting culinary services, housekeeping, and reporting health or safety changes while upholding company policies and training requirements.

Qualifications

• High school diploma or equivalent preferred.
• Experience in hospitality or senior care is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Provide friendly, professional hospitality and customer service to residents and guests.
• Assist residents with daily activities, escorting them to programs and events.
• Support culinary services, including meal prep, service, and clean-up, ensuring dietary needs are met and standards are followed.
• Perform housekeeping tasks, including cleaning, laundry, and maintaining public areas.
• Monitor resident health and behavior, reporting changes to supervisors.

Skills

Customer service

Communication

Teamwork

Multitasking

Flexibility

Education

High school diploma or equivalent

Tools

CPR/First Aid certification

Food Handler’s Card

Job description

Why You’ll Love Working at Milestone

Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff.

Perks & Benefits

• Pay is $17.13 per hour
• Schedule is either Tuesday through Saturday or Sunday through Thursday. Hours either, 4pm to 8pm or 11am to 7pm.
• Medical, Dental, Vision (working 30 hours or more per week)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options

About the Role

The Hospitality Assistant is a multi-skilled team member who supports residents and community operations across hospitality, dining, housekeeping, and general resident assistance. This role ensures smooth daily operations while promoting positive interactions and enhancing resident satisfaction.

What You’ll Do

• Provide friendly, professional hospitality and customer service to residents and guests
• Assist residents with daily activities, escorting them to programs and events
• Support culinary services, including meal prep, service, and clean-up, ensuring compliance with dietary needs and community standards
• Perform housekeeping tasks, including cleaning, laundry, and maintaining public areas
• Monitor resident health and behavior, reporting changes to supervisors
• Support the Sales Team as needed with resident-related documentation and follow-up
• Maintain a safe environment, adhering to company safety standards and reporting unsafe actions
• Document care and follow company policies, including HIPAA, OSHA, and Bloodborne Pathogen guidelines
• Respond appropriately to life safety or emergency situations
• Foster teamwork and contribute positively to the community culture
• Perform other duties as assigned

What We’re Looking For

• High school diploma or equivalent; experience in hospitality or senior care preferred
• Compassionate, with a genuine desire to work with older adults
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and work well in a team environment
• Flexibility to work shifts, including evenings, weekends, and holidays
• Ability to follow detailed instructions and maintain compliance with company policies
• Must be 18 years or older
• Food Handler’s Card required
• CPR/First Aid certification required
• Must complete all state and company-required training, including background checks and pre-service requirements
• Meet health requirements, including TB clearance

Join Milestone

Be part of a team where every interaction makes a difference. As a Hospitality Assistant, you’ll help create a welcoming, safe, and vibrant environment for residents and guests while growing your career in senior living.