Hospitality AR Manager: Groups & Events

Black Desert Resort; Ivins (UT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Flexible time off

Employee dining room

Resort discounts

Wellness programs

Employee hotel stay program

Job summary

Black Desert Resort in Utah is seeking an Accounts Receivable Manager to lead the AR function for the property, handling billing, collections, aging management, and group and event billing.

You will partner with Finance, Sales, Conference Services, Club, Ownership, and operations to ensure accurate billing, timely collections, and strong internal controls, while balancing guest service and business partnership.

Qualifications

• Minimum of 3 to 5 years of accounts receivable, billing, collections, accounting, or finance experience.
• Hospitality, resort, hotel, convention, group billing, or club accounting experience strongly preferred.
• Previous supervisory or management experience preferred.
• Strong understanding of accounts receivable aging, collections, payment application, billing controls, and account reconciliation.
• Experience with group, event, banquet, convention, or master account billing preferred.
• Strong Excel skills and ability to create, analyze, and improve reporting.

Responsibilities

• Lead the daily accounts receivable function for Black Desert Resort.
• Minimize aged receivables through proactive follow-up, clear communication, and consistent collection practices.
• Maximize cash collections while supporting the property’s sales, group, convention, and event business.
• Ensure accurate and timely billing for groups, events, meetings, weddings, banquets, and other contracted business.
• Review group and event billing for accuracy, including master accounts, deposits, payments, adjustments, concessions, attrition, cancellation charges, tax, service charges, and supporting documentation.
• Partner with Sales, Conference Services, Banquets, Food & Beverage, Rooms, and Finance to resolve billing questions before invoices are sent to clients.
• Improve and reduce billing cycle times by identifying process delays, improving communication, and streamlining internal workflows.
• Improve efficiencies in collections by developing consistent follow-up processes, tracking methods, escalation steps, and documentation standards.
• Enhance and automate accounts receivable reporting, including AR aging reports, open folio reports, collection status reports, billing cycle reports, and other financial tracking tools.
• Monitor open folios and ensure timely follow-up, resolution, billing, and collection.
• Reconcile billing to Club for owner-related charges, member activity, and related receivable activity.
• Reconcile ownership and REEF billings and collections, ensuring accurate documentation, billing support, and payment tracking.
• Review and maintain accurate customer accounts, contact information, payment terms, billing instructions, and collection notes.
• Apply payments accurately and partner with Finance team members to resolve unapplied cash, short payments, disputed balances, and credit balances.
• Research and resolve billing disputes, payment discrepancies, unapplied payments, and client questions in a timely and professional manner.
• Prepare regular collection updates for Finance leadership and operational stakeholders.
• Identify high-risk accounts and elevate concerns to the Director of Finance as appropriate.
• Handle and facilitate bad debt collections with third-party collection agencies when internal collection efforts have exhausted.
• Maintain accurate documentation for bad debt accounts, collection history, agency referrals, write-off support, and recovery activity.
• Support month-end close by ensuring accounts receivable balances, aging reports, open folios, and billing activity are reviewed and accurate.
• Assist with audits, internal control reviews, account reconciliations, and supporting documentation requests.
• Maintain strong internal controls over billing, adjustments, write-offs, payment application, and collection activity.
• Protect confidential financial, guest, client, ownership, and company information.
• Uphold Black Desert Resort’s financial standards, service expectations, and professional communication standards.
• Perform other duties as assigned.

Skills

Accounts receivable

Billing

Collections

Excel

Analytical

Organizational skills

Communication

Tools

Property management systems

Accounting systems

Billing systems

Financial reporting platforms

Job description

Black Desert Resort in Utah is seeking an Accounts Receivable Manager to lead the AR function for the property, handling billing, collections, aging management, and group and event billing.

You will partner with Finance, Sales, Conference Services, Club, Ownership, and operations to ensure accurate billing, timely collections, and strong internal controls, while balancing guest service and business partnership.