Hospitality Aide

Shepherd of the Valley Lutheran Retirement Services, Inc.; Warren (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical and dental insurance

Fully paid life insurance

403(b) plan

Paid time off

Paid holidays

Education support scholarship

Student loan forgiveness

Discounts at local businesses

Job summary

Shepherd of the Valley Lutheran Retirement Inc. is seeking a Hospitality Aide to support residents in our nursing home under the direction of nursing and medical staff. The role emphasizes compassionate assistance, teamwork, and reliable service in a caring community.

In addition to on‑site work, employees enjoy benefits such as paid time off, holidays, and access to an employer‑sponsored retirement plan. A strong emphasis on customer service and communication helps deliver 5‑star care to

Qualifications

• High school diploma or GED required or 1–3 months customer service experience.
• Excellent customer service and communication skills are required.

Responsibilities

• Answer signal lights to determine residents' needs and assist with residents and families as needed.
• Serve and collect food trays; assist with serving and stocking drinks, snacks, and supplies.
• Assist with transports of residents and with resident activities.
• Assist nursing staff with administrative tasks and other duties as needed.

Skills

Customer service

Communication

Education

HS diploma or GED

Job description

Overview

The Hospitality Aide provides assistance for residents in the nursing home, under direction of nursing and medical staff.

Why work at Shepherd of the Valley?

Shepherd of the Valley (SOV) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing with SOV retirement options; enjoy generous paid holidays and time off; and protect yourself and your family with life and long-term disability insurance. Here are some highlights of our compensation plan:

• Annual Performance Reviews
• Insurance - Medical, dental, eye, and prescription medication coverage are available to eligible employees. SOV offers a fully paid $10,000 life insurance benefit.
• Flexible Spending Plan - SOV offers a flexible spending account that allows you to pay certain medical expenses as well as child care on a pre‑tax basis.
• Paid Time Off - SOV employees begin accumulating paid time off (PTO) hours immediately.
• Paid Holidays - SOV recognizes 7 paid holidays; those who work a holiday are paid double time. In the third year of service all employees are paid for their birthday and choice of floating holiday.
• Retirement - Employees are eligible to participate in SOV's 403(b) tax deferred annuity from their first day.
• Education Support - SOV's Professional Development Scholarship awards $1,000 each year to employees pursuing further education in their field including free STNA classes.
• Student Loan Forgiveness up to $2500 paid out over 4 years.
• Partnership with Ohio University - SOV employees are eligible for a 5% discount for undergraduate programs, and 10% for graduate programs.
• Additional Perks and Bonuses - SOV employees are eligible for discounts at local businesses. Employees of the month are recognized with a bonus. Recruitment bonuses for staff and residents are awarded. After 2 years, employees receive an ongoing longevity bonus.

Shepherd of the Valley is a Christian not-for-profit corporation governed by the basic Christian values of compassion, respect, dignity, spirituality, integrity, and quality. Working for Shepherd of the Valley is not just a job, it's a calling.

• Shepherd of the Valley provides 5-star treatment at our facilities.
• We are a healthcare community offering short-term rehabilitation, skilled nursing, long-term care, assisted living, independent living,g and home health services.

Hospitality Aide Responsibilities

• Answers signal lights, to determine resident's needs.
• Assists with residents, and family requests (limited to essential duties that are appropriate to position).
• Serves and collects food trays and assists with serving as needed.
• Provides service help to residents and nursing staff as needed, such as, stocking drinks, snacks, and supplies.
• Assists with transports of residents.
• Assists with resident activity functions as needed.
• Runs errands, directs visitor,s and answers the telephone.
• Cleans wheelchairs and geriatric chairs as instructed.
• Keeps resident rooms neat and orderly; assists with dropping of linens, cleaning bedside tables, labeling and putting away of personal items and care items. Checks trash and water pitchers.
• Assists nursing staff with administrative and/or other duties and tasks as needed.

Hospitality Aide Requirements

• Must have a high school diploma or general education degree (GED); or one to three months customer service related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are required.

Shepherd of the Valley Lutheran Retirement Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.