Hospital Veterinary Assistant

Petco Animal Supplies, Inc.; New York (NY); On-site; Full time

Job summary

An established industry player in pet care is seeking a dedicated Hospital Veterinary Assistant to provide exceptional medical and customer care. This role is pivotal in ensuring that pets receive the best treatment while creating a welcoming environment for their owners. You will have the opportunity to work closely with a team of professionals, assisting in various medical procedures and fostering a compassionate atmosphere. If you are passionate about animal welfare and want to make a significant impact in the lives of pets and their families, this position offers a fulfilling career path with growth opportunities in a supportive setting.

Benefits

Health benefits

401K

Paid Time Off (PTO)

Employee discounts

Incentives

Qualifications

• Experience in veterinary practice or relatable animal care is preferred.
• Excellent communication skills and compassion are essential.

Responsibilities

• Greet clients, assist with appointments, and maintain medical records.
• Support veterinarians in surgeries and patient care.

Skills

Veterinary Care

Client Communication

Patient Restraint

Team Collaboration

Record Keeping

Compassion

Problem Solving

Education

1+ years in veterinary practice or animal care

Tools

Electronic Medical Records (EMRs)

Basic Veterinary Tools

Job description

Hospital Veterinary Assistant

Apply locations 1862 - Ave Y Sheepshead, NY

Time type: Full time

Posted on: Posted 4 Days Ago

Job Requisition ID: R276524

Create a healthier, brighter future for pets, pet parents, and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people, and our planet:

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Position Purpose: The purpose of this position inherently involves providing excellent medical care to our Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. The Veterinary Assistant represents the mission and values to all clients. Our Veterinary Assistants set the tone for the technical and customer support in the hospital and are responsible, like all team members, for fostering cohesion and motivation within the practice.

All hospital staff are responsible for performing their duties in a way that creates an environment in which:

• The patient’s needs always come first.
• Every team member understands that they have the power to do what it takes to create an exceptional customer experience.
• Contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible.
• Exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions:

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

• Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations), and record the electronic medical record. Veterinary Assistants will collect thorough patient histories and document the patient visit in the EMRs.
• Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian credentialed veterinary technician, HOM, and HLOD.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian, and help maintain the electronic medical record.
• Schedule appointments, provide client education, relay test results to doctors and clients, and maintain and update client/patient records.
• Help prepare patients for surgical and dental procedures and assist doctors and/or veterinary technicians in anesthetizing patients. Under supervision of the veterinarian and/or veterinary technician, assistants will maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery, and prepare them for hospital discharge or transfer to an overnight care facility.
• Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by the doctor), safely walk canine patients when necessary for elimination.
• Under the direction of the HOM/HLOD, assist in the training of new staff members and general dissemination of knowledge as required.
• Keep the hospital environment neat and clean; perform regular cleaning of the environment based on necessity as well as based on a pre-determined maintenance schedule.

Other Duties and Responsibilities:

• Perform additional duties as assigned
• Provide backup phone and front desk support as needed

Nature of Supervision: In all activities related to the care of individual patients, the incumbent will take direct supervision from the veterinarians as well as the Veterinary Technician. For purposes of overall supervision, the incumbent takes direction from the HOM/HLOD or from the supervising technician for the shift.

Planning and Problem Solving: Like all team members, the Veterinary Assistant plays a crucial role in ensuring that the day-to-day operation of the hospital is efficient and provides an optimal experience for our patients and clients.

Impact: This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that we have a cohesive, well-trained, and motivated technical team. The desired end result is the creation of an optimal environment that ensures employee retention, patient well-being, and customer satisfaction.

Supervisory Responsibility: This position has no immediate supervisory duties.

Education/Experience:

• Preferred to have at least 1-year previous experience working in veterinary practice or sufficient relatable animal care experience to ensure excellent performance at the above-listed skills.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Work Environment: The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary), and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets.

Contacts: This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

$18.50 - $29.50

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.