Hospital Referral Liaison

Gift of Hope Organ & Tissue Donor Network; Itasca (IL); On-site; USD 72,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO and paid leave

403(b) with company match

Tuition reimbursement

Cell phone stipend

Parental leave

Lifestyle Spending Accounts

Job summary

Gift of Hope Organ & Tissue Donor Network seeks an Outreach/Donor Coordinator to evaluate hospital referrals for donation potential and maintain referrals under follow-up. You will educate hospital staff, collaborate with medical teams, and support families through donation decisions.

Responsibilities include responding to dispatches, reviewing medical records, and conducting PCCs to align goals of care with family support. Strong communication and empathy are essential.

Qualifications

• Minimum of one year in Allied Health, graduate RN, or some previous OPO experience
• Excellent knowledge of or training in medical terminology required

Responsibilities

• Respond to dispatches, on-sites and phone follow-ups within established timeframes
• Adhere to dispatch instructions and hospital policy information
• Conduct evaluations of potential organ and tissue donors through review of hospital records
• Review hospital charts and current records of potential donors; document findings and follow-up plans
• Collaborate with hospital medical team to maximize the donation opportunity
• Coordinate and conduct Patient Care Conferences with medical team and service lines involved in care
• Provide real-time education on donation to hospital staff while on-site
• Develop solutions to issues that impede the donation process

Skills

Compassionate

Accountability

Communication skills

Independent work

Emotional resilience

Computer skills

Education

Allied Health experience

Medical terminology training

Job description

Summary

Responsible for evaluating hospital referrals for organ/tissue donation potential, and maintaining referrals being followed; participates in Patient Care Conferences; approaches families for donation authorization as needed; supports families during donation process; develops and maintains effective relationships with key hospital staff to educate and maintain the option for organ and tissue donation

Responsible for evaluating hospital referrals for organ/tissue donation potential, and maintaining referrals being followed; participates in Patient Care Conferences; approaches families for donation authorization as needed; supports families during donation process; develops and maintains effective relationships with key hospital staff to educate and maintain the option for organ and tissue donation

Compensation range for this position $71,500 - $80,500 annually

Our Benefits

In addition to competitive salaries, we offer a comprehensive benefits package

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

Essential Functions

• Advance Gift of Hope’s mission, vision and core values providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.
• Referral Evaluation and Follow‑up
  • Respond to dispatches, onsites and phone follow‑ups within established timeframes
  • Adhere to dispatch instructions, including HD attachments/special instructions and hospital policy information
  • Conduct evaluations of potential organ and tissue donors through review of hospital records to determine medical eligibility/suitability
  • Review hospital charts and current records of potential donors; document findings and follow‑up plans in hospital charts
  • Collaborate with hospital medical team to maximize the donation opportunity by identifying and implementing the next steps
  • Facilitate necessary testing and services, at the direction of the AOC/Medical Director
  • Develop solutions to issues that impede the donation process
  • Coordinate and conduct effective Patient Care Conferences (PCC) with medical team and service lines involved in care of patient; ensure that Gift of Hope and medical team are aligned in goals of care and needs for family support
• Family Approach
  • Collaborate with hospital staff to provide the optimal setting for approach
  • Develop rapport with patient’s family
  • Compassionately provide information about the benefits of donation
  • Counsel families through donation process
  • Document authorization according to policy
  • Be patient, respectful and compassionate with family’s bereavement and decision‑making processes
  • Provide timely follow-up information regarding outcome during the case and post‑op
• Provide appropriate clinical and technical support to hospital staff before, during and after donation process
• Communicate with Medical Examiner (ME)/Coroner as required
• Participate in departmental quality assurance initiatives, meetings, educational activities and required training as assigned
• Make necessary medical record QA corrections as requested
• Provide real‑time education on donation to hospital staff while on‑site

Education And Training Required

• Minimum of one year in Allied Health, graduate RN, or some previous OPO experience
• Excellent knowledge of or training in medical terminology required

Experience And Skills Required

• Compassionate, conscientious and ethical
• Demonstrate a high level of accountability
• Possess excellent written and verbal communication skills
• Ability to work productively and independently
• Comfortable in the presence of emotional distress, death, and dying
• Basic computer skills

Physical Demands

• Ability to work outside normal business hours
• Ability to respond to dispatches in a timely manner and arrive to work sites as assigned
• Ability to function in an office environment and all hospital clinical practice areas
• Ability to learn and use technology such as computers, mobile devices and related software for communication and documentation
• Ability to see, hear, speak and communicate effectively
• Ability to sit or stand for long periods of time
• Ability to use personal cell phone for business purposes

Work Environment

• On-call schedule of designated 12-hour days (7AM-7PM) that includes some assigned weekends and some holidays; may also include unplanned overtime, as needed
• Expectations to utilize a personal cell phone to be accessible outside regular business hours; monthly cell phone stipend available
• Access to reliable transportation to travel to multiple locations in one day within Illinois and northwest Indiana
• Hospital clinical environment, including all patient care areas
• Travel by car and occasionally by plane to hospitals and other meeting locations within Gift of Hope’s service area
• Occasional travel outside the service area by car or plane to assigned conferences or meetings

Gift of Hope Organ & Tissue Donor Network provides equal employment opportunities to all qualified candidates and does not discriminate with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, family medical history or genetic information or any other classification protected by applicable law. All employment decisions are made based on an individual’s job‑related qualifications and abilities.