Donation & Family Advocate

Gift of Hope Organ & Tissue Donor Network; Itasca (IL); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

403(b) retirement plan with company 
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Tuition reimbursement

Personalized learning opportunities

Cell phone stipend

Internet stipend

Parental leave

Lifestyle Spending Accounts

Employee Assistance Program

Job summary

Gift of Hope Organ & Tissue Donor Network is seeking a Donation & Family Advocate for a full-time on-call role in Illinois. The incumbent presents donation options to families, answers questions, and supports families through the donation decision, including nights, weekends, and holidays as required.

The position offers a competitive compensation range and comprehensive benefits. You will collaborate with hospitals and clinical teams to ensure compassionate, patient-centered service throughout

Qualifications

• Experience in patient/family communication preferred.
• Ability to work nights, weekends and holidays.
• Strong collaboration with healthcare teams.

Responsibilities

• Respond to active referrals at hospitals within service area.
• Review and document patient information to assess donation potential with the on-call team.
• Evaluate family dynamics and coordinate plans with the healthcare team.
• Conduct Patient Care Conferences ensuring alignment of goals and family support.
• Educate families about donation options and obtain informed consent when appropriate.

Skills

Communication

Empathy

Family liaison

Job description

Gift of Hope is proud to serve as the federally designated not-for-profit organ procurement organization (OPO) that coordinates organ and tissue donation and provides compassionate service to families of donors in the northern three-quarters of Illinois and northwest Indiana.

Since our inception in 1986, we have coordinated donations that have saved the lives of more than 23,000 organ transplant recipients, and improved the lives of hundreds of thousands of tissue transplant recipients. As one of 58 organ procurement organizations that make up the nations organ donation system, we work with 183 hospitals in our donation service area.

The Donation & Family Advocate position is a full-time, 40-hour, on-call position. This role requires the employee to be available on nights, weekends and holidays (as agreed upon by the department and the supervisor) to meet organizational needs and ensure proper coverage. The primary function of the Donation & Family Advocate is to present the donation option to families, answer questions and inspire them to say yes to donation in a manner that supports Gift of Hopes mission.

Compensation range for this position is $71,500 $80,000 annually.

Our Benefits

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

Essential Functions

The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Referral On-sites

• Respond to active organ referrals at hospitals across our service area within established timeframe
• Effectively and efficiently review and document patients medical/social information needed to make determination for donation potential in collaboration with Clinical Administrator-on-Call (AOC)
• Evaluate family dynamics and readiness with the assistance of the healthcare team; collaborate with healthcare team to formulate plans that address the needs of the family
• Coordinate and conduct effective Patient Care Conferences (PCC) with healthcare team and service lines involved in care of patient; ensure that Gift of Hope and healthcare team are aligned in goals of care and needs for family support
• Collaborate with healthcare team to facilitate necessary testing and services needed to determine potential for donation

Approaches/Authorization

• Collaborate with hospital and healthcare team to provide potential donor families with accurate and timely information regarding the patients clinical course
• Maintain communication with hospital staff and attending physician regarding the potential donor familys understanding of the prognosis and act as a family advocate to the healthcare team as necessary
• Communicate with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process
• Determine familys level of understanding with prognosis and what needs they may have in order to make appropriate decisions about organ/tissue donation in collaboration with Family Resource
• Compassionately advocate for donation by providing information about the benefits of donation
• Offer donation to family in an empowering and inspiring manner. Educate potential donors next-of-kin about donation options, status of donor designation, or request authorization for donation

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