Hospital PBX Operator - Per Diem, Day Shift

Mission Regional Medical Center; Mission (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Mission Regional Medical Center in Mission, TX is seeking a PBX Operator to join our communications team on a per diem basis. You will answer the switchboard, greet visitors, direct calls to departments, and monitor alarms while maintaining knowledge of hospital emergency codes.

The role requires handling variable hours and being available as needed; prior PBX or receptionist experience is preferred, with strong communication and multitasking abilities essential.

Qualifications

• High School Diploma or Equivalent required.
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

Responsibilities

• Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously.
• Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel.
• Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments.
• Support communication during hospital emergencies or critical events by coordinating calls and information flow.
• Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information.

Education

High School Diploma or Equivalent

Job description

Mission Regional Medical Center in Mission, TX is seeking a PBX Operator to join our communications team on a per diem basis. You will answer the switchboard, greet visitors, direct calls to departments, and monitor alarms while maintaining knowledge of hospital emergency codes.

The role requires handling variable hours and being available as needed; prior PBX or receptionist experience is preferred, with strong communication and multitasking abilities essential.