Hospital Operations Manager

NVA General Practice; Washington; On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Annual Bonus Opportunity

Health Insurance Benefits

401k with Match

Paid Time Off

Continuing Education Stipends

Mental Health Benefit Options

Job summary

Kitsap Veterinary Hospital in Washington state is seeking a Veterinary Hospital Manager to lead our growing team, ensure top-tier patient care, and deliver exceptional client service.

You will own the hospital's P&L, manage operations, costs, scheduling, payroll, and inventory, and collaborate with leadership to drive revenue while maintaining a compassionate, team‑oriented culture. On-site presence is essential.

Qualifications

• Bachelor’s degree in business or related field preferred.
• 3-5 years of managerial experience, including customer service.
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus.

Responsibilities

• Own P&L and be accountable for the hospital's performance.
• Collaborate with regional leadership to forecast needs.
• Manage accounts receivable and payroll.
• Oversee hospital inventory and control costs.
• Develop hospital schedule and manage labor costs.
• Champion change and promote best practices.
• Lead the hospital team to improve processes and workflows.
• Implement new technologies to improve efficiency.
• Maintain licensure for all DVMs.
• Provide feedback and handle challenging conversations.

Skills

Leadership

Client service

Education

Bachelor’s degree in business or related field

Job description

Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? Kitsap Veterinary Hospital is seeking an enthusiastic Veterinary Hospital Manager to join our thriving team!

As a Veterinary Hospital Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. If you're ready to lead a dedicated team and drive the success of a growing veterinary hospital, we want to hear from you!

For more details, please visit our website at: www.kitsapvet.com

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service
  
  

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
  
  

Benefits

• $80,000 - $85,000 Annually Salary
• Annual Bonus Opportunity
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance