Hospital Operations Manager

Ethos Veterinary Health; Red Bank (NJ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k)

Employee Assistance Program (EAP)

Continuing Education (CE) + Free Vetb­

Paid Time Off: Sick Days

Paid Time Off: Vacation Days

Bereavement Leave

Disability & Life Insurance

Employee Pet Discount

Referral Program

Job summary

Red Bank Veterinary Hospital in Red Bank, NJ, is seeking a Hospital Operations Manager to lead day-to-day operations, coach departmental leaders, and drive operational excellence with strong financial acumen.

In this hands-on, cross-functional role you will partner with clinical and operational leadership to improve workflows, staffing, budgets, and the client/patient experience, while developing teams and delivering measurable results.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant leadership experience.
• 5+ years of progressive leadership experience in operations, healthcare, veterinary medicine, or a related environment.
• Demonstrated financial management experience, including responsibility for departmental budgets, labor management, expense control, and financial performance.
• Demonstrated experience leading and developing leaders and working cross‑functionally across operational and clinical teams.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Responsibilities

• Monitor labor utilization and staffing trends across departments, ensuring appropriate staffing based on operational and patient‑care needs, evaluating business justification for staffing adjustments, and new hire requests.
• Lead financial operations in assigned departments, including budget monitoring, expense controls, variance analysis, and financial reporting.
• Support annual budgeting, forecasting, and long‑range financial planning.
• Identify financial risks and opportunities; recommend mitigation strategies and efficiency improvements.
• Directly manage and support departmental leaders and team members with primary accountability for strengthening leadership effectiveness.

Skills

Leadership experience

Financial management

Cross-functional collaboration

Budgeting

English fluency

Education

Bachelor's degree

Job description

Hospital Operations Manager

$90,000 - $110,000 | Red Bank Veterinary Hospital | Red Bank, NJ

If you're a leader looking to advance your career in a cutting-edge specialty environment, Red Bank Veterinary Hospital offers the opportunity to work in a new, 100,000+ sq. ft. state-of-the-art hospital designed for advanced specialty and emergency care. With MRI, CT, PET scanning, 12 surgical suites, a dedicated ER, and expanded training spaces, RBVH combines innovative medicine with compassionate care for pets, clients, and team members alike.

We’re looking for a Hospital Operations Manager (HOM) to help lead and support the day-to-day operations at Red Bank Veterinary Hospital (RBVH). In this hands‑on leadership role, you’ll work alongside department leaders to build strong teams, improve processes, and keep the hospital moving toward shared goals. You’ll also partner closely with clinical and operational leadership to help solve challenges, support accountability, and make thoughtful decisions that contribute to a positive experience for both our teams and the clients and patients we serve.

Compensation

• $90,000 - $110,000 based on experience and skills brought to this role

Full-Time Benefits Include:

• Medical, Dental, and Vision
• 401(k)
• Employee Assistance Program (EAP)
• Continuing Education (CE) + Free Vetbloom (RACE-approved CE) access
• Paid Time Off:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
• Disability & Life Insurance
• Employee Pet Discount
• Referral Program

Schedule

• Full-Time
  • Monday – Friday
  • Occasional weekends/off-hours as business needs arise

Job Description

The Hospital Operations Manager (HOM) is a strategic, hands‑on operational leader responsible for developing and coaching departmental leaders, driving operational excellence and applying strong financial acumen to drive operational and business performance. The HOM works horizontally across clinical and operational leadership to drive collaboration, accountability, and execution of hospital priorities.

Responsibilities

Financial Operations & Stewardship

• Monitor labor utilization and staffing trends across departments, ensuring appropriate staffing based on operational and patient‑care needs, evaluating business justification for staffing adjustments, and new hire requests.
• Lead financial operations in assigned departments, including budget monitoring, expense controls, variance analysis, and financial reporting.
• Support annual budgeting, forecasting, and long‑range financial planning.
• Identify financial risks and opportunities; recommend mitigation strategies and efficiency improvements.

Leadership & Collaboration

• Directly manage and support departmental leaders and team members with primary accountability for strengthening leadership effectiveness.
• Partner with departmental leaders to align goals, monitor performance, and execute improvements.
• Partner closely with clinical and medical leadership to identify and address opportunities across the client and patient journey, ensuring operational and clinical workflows support a coordinated and consistent experience.
• Lead, coach, mentor, and develop departmental leaders, strengthening their ability to independently lead their teams while establishing clear expectations, accountability, and succession plans.
• Act as the connective thread across departments, ensuring collaboration and accountability by modeling visibility and accessibility, working alongside leaders and frontline staff to understand day‑to‑day challenges.

Cross-Functional Partnership & Strategy

• Champion a consistent, hospital-wide approach to the client and patient experience by aligning communication, service standards, workflows, and improvement efforts across clinical and operational functions.
• Serve as a strategic partner to senior, clinical, and operational leadership, translating organizational priorities into actionable plans and measurable results.
• Lead cross‑functional collaboration to address operational challenges, remove barriers, improve workflows, and drive accountability across departments.
• Lead hospital-wide initiatives and special projects, ensuring clear ownership, effective execution, and sustained results.

Qualifications

• Bachelors degree or equivalent combination of education and relevant leadership experience.
• 5+ years of progressive leadership experience in operations, healthcare, veterinary medicine, or a related environment.
• Demonstrated financial management experience, including responsibility for departmental budgets, labor management, expense control, and financial performance.
• Demonstrated experience leading and developing leaders and working cross‑functionally across operational and clinical teams.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Preferred Qualifications:

• Experience in a veterinary or healthcare hospital setting.
• Experience utilizing Lean, Six Sigma, or other continuous improvement methodologies to improve workflows, efficiency, and operational performance preferred.

Why Leaders Choose RBVH?

• Work alongside a dedicated team of veterinary professionals committed to delivering exceptional patient care.
• Lead in a fast-paced, collaborative environment where your decisions directly impact patient outcomes and team success.
• Develop your leadership skills while helping shape the future of a growing specialty and emergency hospital.
• Expand your knowledge through mentorship, continuing education, and ongoing professional development.
• Receive a competitive compensation and benefits package that recognizes your expertise and commitment.

About RBVH

Red Bank Veterinary Hospital (RBVH), now located in Red Bank, NJ, proudly opened its new state-of-the-art facility in May 2024—an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community. Equipped with advanced diagnostics including MRI, CT, fluoroscopy, and PET scanning, the hospital features 12 surgical suites, a dedicated emergency department, expanded training facilities, and specialized spaces designed to support exceptional patient care.

Nearby Communities

• Tinton Falls, NJ
• Middletown, NJ
• Holmdel, NJ
• Colts Neck, NJ
• Freehold, NJ
• Marlboro, NJ
• Howell, NJ
• Eatontown, NJ
• Long Branch, NJ
• Asbury Park, NJ
• Staten Island, NY
• Brooklyn, NY
• Bayonne, NJ
• Jersey City, NJ

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.