Hospital Operations Manager

NVA General Practice; Chester Springs (PA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Annual salary $75k-$85k

Quarterly bonus opportunity

Health insurance

Mental health benefits

401k with match

Paid time off (PTO)

Continuing education stipend

Work-life balance

Job summary

Ludwig's Corner Veterinary Hospital in Chester Springs, PA is seeking a Hospital Manager to lead our expanding team and work closely with the Managing Veterinarian to ensure profitable, high-quality operations and exceptional client service.

You will oversee revenue, costs, scheduling, and labor, while fostering a collaborative hospital culture and driving improvements in workflow and patient care. This position requires on-site presence and strong leadership.

Qualifications

• Bachelor’s degree in business preferred.
• 3–5 years in a managerial role with customer service experience.
• Experience in hospital/retail/service settings is a plus.

Responsibilities

• Own and manage the hospital's P&L and overall performance.
• Collaborate with regional leadership to forecast needs.
• Oversee accounts receivable and payroll for staff.
• Manage hospital inventory and control costs.
• Develop scheduling and labor cost strategies.
• Drive best practices and process improvements.
• Lead the team to improve client service and operations.
• Implement new technologies to boost efficiency.
• Maintain licensure and uphold high patient care standards.

Skills

P&L ownership

Team leadership

Operations management

Customer service

Budgeting

Education

Bachelor's degree in business

Job description

Are you a dynamic team leader with an entrepreneurial drive? Ready to take charge of a multi-million-dollar business that positively impacts your community? Ludwig's Corner Veterinary Hospital is actively seeking a results-driven Manager to lead our expanding team! If this sounds like you and you have a background in retail, services, hospitality, healthcare, or consumer services, we want to hear from you!

For more details, please visit our website at: www.ludwigscornervet.net

The Opportunity

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• $75,000 - $85,000 Annual Salary
• Quarterly Bonus Opportunity
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance